Senior Customer Experience Research Analyst
Senior Customer Experience Research Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
This role offers flexibility! We support a hybrid work model if located in the Milwaukee area and were also open to remote candidates. #LIHybrid
What Youll Do:Help Shape the Future of Home
Reporting to the Director of Customer Insights & Experience youll play a critical role in shaping resident experiences across the communities we build and operate. Whether its designing services that engage our current residents or reimagining the design of future communities youll lead research and service design efforts that drive decisions across design marketing operations and development.
Essential Responsibilities:
- Lead highimpact research: Design and execute both qualitative and quantitative studies to guide experience design product development and brand strategy.
- Be the customers voice: Advocate for our residents by uncovering what they need feel and valueand share those insights through personas journey maps and service blueprints.
- Manage our research panel: Oversee and energize our proprietary customer panel ensuring it remains an active reliable source for ongoing insights.
- Deliver insightdriven strategy: Translate findings into clear actionable recommendations that support both nearterm wins and longterm business growth.
- Facilitate workshops & cocreation: Lead collaborative sessions with internal teams and residents to uncover needs and ideate solutions.
Skills for Success:
- Education: Bachelors degree required (fields like psychology anthropology human factors sociology behavioral economics statistics or business are a strong fit).
- Experience: 58 years in a customer research user experience service design or insightsbased role.
- Deep experience in qualitative research design and facilitation (e.g. interviews focus groups).
- Skilled in service design tools and methodologies (e.g. journey mapping service blueprinting).
- Knowledge of survey design and quantitative research methodologies.
- Experience managing customer panels is a big plus.
Why Youll Love Life at Continental:
Our awardwinning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:
- Career Growth: Youll have the tools training and opportunities for a meaningful career with longterm growth potential. We invest in your learning & development with paid professional memberships certifications and tuition reimbursement.
- Mental Health & Wellness: Your wellbeing matters. We provide comprehensive mental health support including but not limited to 8free counseling sessions per year and access to additional wellness resources.
- Balance: We recognize that balance varies for everyone and we support our team members with that in mind. Recharge with generous vacation time 9paid holidays and halfdays on Fridays during designated months.
- Community & Connection: Build relationships through informal gatherings lunches community and company events volunteer opportunities and a vibrant social culture. Learn more about recent Continental events here!
- Culture of Belonging: The Continental IDEA (Inclusion Diversity Equity & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
- Performance Incentives: Participate in our Building Above and Beyond (BAAB) incentive program that rewards team members annually based on company goals and achievements.
- IndustryLeading Benefits: Enjoy a comprehensive benefits package including Medical Dental and Vision Plans flexible spending accounts 401(k) with company match and companypaid life and disability insurance.
- Family Support: Support your growing family with 6weeks paid parental leave and with familyforming & fertility resources (up to 12weeks leave for birth mothers).
We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.
We comply with the Americans with Disabilities Act (ADA) and all applicable state and local fair employment practices laws and are committed to providing equal employment opportunities to qualified individuals with disabilities.
For the benefit of our residents the communities we serve and our coworkers all applicants are required to pass a postoffer criminal background check prior to joining the Continental team.
We are committed to fair and equitable compensation practices. The posted salary range represents our good faith estimate of the base salary for this role at the time of posting. Final compensation is based on a variety of factors including a candidates experience skills qualifications and internal equity. This range does not include bonus potential or other forms of compensation and benefits.
Required Experience:
Senior IC
Employment Type
Full-Time
