Ferman Chevrolet Brandon Needs Experienced Automotive Service Advisors
Ferman Chevrolet Brandon Needs Experienced Automotive Service Advisors
Posted on :
05-05-2025
Employer Active
1 Vacancy
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Job Description
Ferman Chevrolet Brandon is hiring. If youre seeking increased earning potential greater responsibilities in the Guest Relations side of the Automotive Service Sector look no further.
We need Service Advisors with at least 2 years of experience who enjoy meeting people building relationships and providing a bestinclass Guest service listen to Guest concerns and relay the information to our Service Techs advise Guests on the care and maintenance of their vehicles and generate more earnings with active selling of service promotions.
Responsibilities Include
Greet Guests in a prompt and courteous manner deliver a bestinclass Guest service experience from initial point of contact to stewardship of the service and repair process to delivery of the vehicle back to the Guest.
Perform walkaround vehicle inspection with Guest and accurately record their comments regarding service needs and vehicle concerns using an electronic tablet.
Greet Guests in a prompt and courteous manner deliver a bestinclass Guest service experience from initial point of contact to stewardship of the service and repair process to delivery of the vehicle back to the Guest.
Perform walkaround vehicle inspection with Guest and accurately record their comments regarding service needs and vehicle concerns using an electronic tablet.
Consult with Guest and Service Technician to recommend services needed discuss any future maintenance service or repair and ensure Guest has a good understanding of the project.
Create Service Repair Order detailing all work to be performed and provide Guest with a complete and accurate estimate of repair.
Use phone text messaging and email to maintain timely and continuous communication with Guest regarding vehicle status changes delays or additional work required and any changes in cost estimate.
Advise Guests on the care and value of maintaining their vehicles in accordance with manufacturer specifications.
Strictly follow the manufacturers warranty guidelines and procedures.
Strictly follow the manufacturers warranty guidelines and procedures.
Track and control all open Repair Orders written.
Manage and oversee the workflow and scheduling with team of technicians.
Schedule maintenance appointment or followup service and repairs.
Comply with all federal state and local laws and company policy regarding the safeguarding all customer company and manufacturer information as well as Guests vehicle and property.
Comply with all federal state and local laws and company policy regarding the safeguarding all customer company and manufacturer information as well as Guests vehicle and property.
Strive to maintain excellent CSI scores.
Qualifications
Minimum 2 years Automotive Service Advisor experience required.
Must have the ability to achieve exceptional CSI scores.
Bilingual with proficiency in both English and Spanish a plus.
The ideal candidate is friendly and presents a positive attitude is energetic selfmotivated detail oriented has excellent organizational skills and is able to work with minimal supervision.
Excellent verbal and written communication skills.
Above average writing telephone and texting skills and proficient in using computers and tablets.
Must be able to explain complex automotive terms and procedures in a manner thats easily understood by the Guest.
Selfmotivated able to multitask effectively and work in a fastpaced environment.
Understanding of vehicle mechanics and parts is a plus.
Good sales skills and ability to work weekends a plus.
Must have a valid US government issued Drivers License a safe driving record and eligible to work in the United States.
Must be able to pass a preemployment background screening and drug test.
About Ferman
Established in 1895 Ferman soon became Tampas first retail automobile dealer. Today were one of the largest employers in the Tampa Bay area with locations throughout Hillsborough Pasco and Pinellas counties representing 12 brands of automobiles BMW Buick Chevrolet Chrysler Dodge Ford GMC Jeep Mazda MINI RAM and Volvo.
Still a family owned & operated business we embrace a simple philosophy. Provide a Guestcentered automotive experience with a relentless focus on Service Selection and Value assuring 100% Guest Satisfaction. Its simple. But its what makes us different.
When you become part of the Ferman Team youll join a company with a friendly familylike atmosphere significant opportunity for advancement with regard to income responsibility and leadership and a company with a history of strong ties to our local community and charitable partnerships. Make the decision to work with us and youll be part of a worldclass automotive organization reflecting stability and the opportunity to work alongside some of the best in our business.
Ferman Core Values
Maintain Ferman Standard of Ethics at all times.
Embrace a Winning Team SpiritBe PositiveLead by Example.
Follow the Golden Rule Do Unto Others As You Would Have Them Do Unto You.
Maintain Ferman Standard of Ethics at all times.
Embrace a Winning Team SpiritBe PositiveLead by Example.
Follow the Golden Rule Do Unto Others As You Would Have Them Do Unto You.
Our Benefits & Perks
Ferman is a leader in the automotive industry with benefits and perks like:
Competitive salary commensurate with experience.
Excellent growth and opportunities for advancement.
Modern stateoftheart Service facilities.
Paid training and education to achieve and maintain any job certifications required.
401K with company participation.
Competitive Health Dental Vision and Life insurance programs for employees and their families.
Shortterm & longterm disability insurance available.
HSA (health savings account).
PTO (paid time off).
Employee pricing for new & used vehicles service and parts.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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