Front Desk Associate
Front Desk Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- 401(k) matching
- Competitive salary
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
The ideal candidate for this position has strong attention to detail excellent recall and follow up and is able to multitask while maintaining a smile! If you possess a positive problemsolving attitude and a constant pursuit to be better... this is the perfect position for you!
- Provide the highest quality of service to the customer at all times.
- Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in preregistration and blocking of registrations.
- Have working knowledge of reservations and procedures take reservations and know cancellation procedures.
- Handle guest checkins and checkouts efficiently and in a friendly and professional manner.
- Ensure that all cash check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance to company policies.
- Keep Housekeeping informed of any special requests late checkouts and special need areas in the hotel.
- Receive and transmit mail phone and written messages for guests.
- Answer inquiries pertaining to hotel services shopping dining entertainment and travel directions.
- Post room charges food & beverage charges phone charges compute guest bills (individual group masters and city ledger accounts) using PMS collect payment and make change for hotel guests following all cash handling procedures as required by company policy.
- Keep the Front Desk area neat clean and free of safety hazards.
- Have knowledge of hotel property hotel staff and hotel services with hours of operations; room locations types of rooms and room selling strategies; hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures.
- Be very knowledgeable of the Brand loyalty programs and their benefits and current promotions being offered.
- Responsible for proper telephone etiquette.
- Develop a thorough knowledge of Emergency procedures.
- Other duties as assigned by the supervisor
- Has a sincere desire to exceed guest expectations
- Must have exceptional oral and written communication skills
- Must be dependable
- Must have computer proficiency
- Must have a minimum of a high school diploma or equivalent
- Must be able to work weekends and holidays
- Medical Dental Vision & 401 (k) with company match
- Voluntary Short Term
- Life & Accidental Death Insurance
- Hotel Discounts
- Paid Time Off
- Training and Development Opportunities and Much More!
Offering the perfect blend of comfort style and affordability the Delta Hotel Chesapeake is the only fullservice hotel in Chesapeake. Ideally located in the upscale Greenbrier neighborhood with easy access to shopping restaurants and entertainment our hotel is within walking distance to the Chesapeake Conference Center and just minutes from Norfolk Virginia Beach and Suffolk. We are also near the Portsmouth Naval Shipyard Raytheon and Mitsubishi as well as attractions like Chilled Ponds and Farm Bureau Live. At our Chesapeake hotel youll enjoy your choice of guest rooms studio suites or onebedroom suites; each features free WiFi minirefrigerator plush bedding and flatpanel TVs. Enjoy a cocktail or have a dining experience in the Luminous Restaurant. Unwind in our indoor pool and fitness room. When planning your next event the Delta Hotel Chesapeakes banquet space can effortlessly accommodate your function.
Required Experience:
IC
Employment Type
Full-Time
