Manager On Duty - Embassy Suites Miami International Airport
Manager On Duty - Embassy Suites Miami International Airport
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Salary Not Disclosed
1 Vacancy
Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
This position will report to the Night Manager and will oversee 5 team members per shift which includes front desk bell and airport drivers
The ideal candidate will have a minimum of 12 years experience as a Front Office Manager in a hotel. Open flexibility and willing to work nights and overnights are required. Previous hotel experience is required. Hilton and OnQ are highly preferred but not mandatory. Bilingual is highly preferred
Shift Pattern:Open availability for all shifts including overnights and Weekend/holiday availability is required.
The Benefits:*
We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:*
- Access to your pay when you need it through DailyPay
- Medical Insurance for you and your family
- Mental Health Resources
- BestinClass Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportiveparental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) purchase Hilton shares at 15% discount
- Debtfree education:Access to a wide variety of educational credentials(ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing
- Oversee all hotel operations to include but not limited to guest service and registration (checkin/checkout) staffing room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability systems use and management department management and policy and procedure implementation and enforcement
- Meet and greet guests and respond to guest inquiries requests and issues in a timely friendly and efficient manner and resolve guest concerns
- Communicate with and ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
- Assist in operational areas as needed (i.e. serve as bellperson cover breaks etc.)
- Patrol the hotel and the property to observe service and quality levels and safety and security status to address any issues or concerns
- Monitor and assess service and satisfaction trends (SALT Revinate etc.) evaluate and address issues and make improvements accordingly
- Complete and review reports
- Ensure compliance with Company standards
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Employment Type
Full-Time
