Senior Analyst - XM Advisory
Senior Analyst - XM Advisory
Posted on :
05-05-2025
Employer Active
1 Vacancy
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Job Description
Job Description:
- Overall 5 years experience with analysis/reporting/delivering CX/BX consulting services/projects
- Has a strong understanding of good research methodology survey design and data analysis
- Ability to work independently and with a team consisting of executives project stakeholders and project team members
- Consultative and relationship builder who can quickly understand client needs and requirements
- Effective communication of complex ideas both verbally and in writing
- Exceptional analytical and problemsolving skills
- Qualtrics experience preferred
- Proven track record driving positive change in a complex environment; exceptional change management skills
- Understands and can teach CX/BX/Research methods and tools
- Comfortable with fluidity/changes in responsibilities across projects Design and improve experiences for our CX/BX advisory clients.
- Proficient at methodologies like Program assessment stakeholder interviews VoC survey design dashboard design Insights presentation Key driver analysis. Knowledge of Governance & Prioritization frameworks RCA is an added advantage.
- Proficient in understanding dashboard widgets and creating insights summary/PPT for client stakeholders.
- Play a supporting role for clients on projects and maintain comprehensive notes.
- Assist with report creation including writing analysis chart and table creation in Excel or PowerPoint.
- Lead the writeups of survey questionnaires writing questions that use clear phrasing and uphold Qualtrics and industrystandard methodologies.
- Be able to effectively problem solve logistical issues and adjust on the fly. Identify issues and suggest solutions on how to make projects run more smoothly.
- Bachelors degree or higher in business strategy design & implementation
- 5 years experience within the VoC Research Design & Implementation industry
- Lead and successfully deliver bespoke research solutions to clients throughout the entire project lifecycle (methodology design & analysis)
- Knowledge with Qualtrics XM platform (a plus point)
- Technical aptitude and proficiency in tools like PPT Excel Qualtrics platform
- Analytical thinking logical reasoning skills and creative intelligence are essential.
Success Criteria:
- A high level of motivation and excellent communication skills are required to handle an incredibly diverse slate of work clients and team personalities. Flexibility to work on multiple projects a natural aptitude for organization and deliverable creation are equally important in this fastpaced environment.
- You have a passion for cross functional collaboration and combining different types of data learnings & insights.
- You can deliver amidst the dynamic nature of workload and pace inherent in a client service business. You should have very strong Excel and PowerPoint skills and can run basic statistical analyses display the creativity needed for writing effective questionnaires and be very comfortable multitasking.
- You are academically qualified have at least 5 years experience within a market research capacity. You have strong personal accountability work ethic and a positive can do attitude. There is tremendous growth potential in our rapidly growing company and were looking for eager people up for the challenge.
Location:
BengaluruBrand:
MerkleTime Type:
Full timeContract Type:
PermanentRequired Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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