French-Speaking User Support Specialist

Job Title: FrenchSpeaking User Support Specialist
Location: Hellas (Greece) Onsite Hybrid & Remote Options Available
Department: User Support / Customer Service
Employment Type: FullTime

About the Role:

We are looking for a Frenchspeaking User Support Specialist to join our growing support team in Greece. In this role you will assist users by providing prompt professional and effective support via various communication channels. Whether working onsite remotely or in a hybrid model your mission is to ensure users receive a seamless and helpful support experience.

Key Responsibilities:

• Deliver outstanding user support in French via email chat and phone.

• Guide users through product features troubleshoot issues and provide solutions.

• Log and manage support cases accurately using internal ticketing systems.

• Collaborate with internal teams (technical support product and operations) to resolve user problems efficiently.

• Monitor user feedback and escalate recurring issues or bugs for resolution.

• Maintain uptodate knowledge of products policies and procedures.

• Ensure a high level of customer satisfaction and positive user experience.

Requirements:

• Fluent in French (native or nearnative level) and proficient in English (written and spoken).

• Previous experience in user support customer service or a help desk role.

• Strong communication skills and a serviceoriented mindset.

• Ability to multitask and work efficiently in a fastpaced environment.

• Comfortable using customer support platforms (e.g. Zendesk Freshdesk or Salesforce).

• Basic technical skills and the ability to explain solutions to nontechnical users.

• Must be authorized to work in Greece.

Preferred Qualifications:

• Experience in SaaS tech support or digital platforms.

• Familiarity with CRM or help desk systems.

• Additional language skills (e.g. Greek Spanish or Italian) are a plus.

What We Offer:

• Competitive salary and performancebased incentives.

• Flexible work options: onsite hybrid or fully remote from within Greece.

• Structured onboarding and ongoing training.

• Career development opportunities in an international environment.

• A supportive and multicultural team culture.

• Relocation assistance if moving to Greece (if applicable).

Would you like a version tailored to a specific product or industry (e.g. SaaS mobile apps travel tech)

You said:

create JD for French User Support Specialist hybrid and onsite in barcleona

ChatGPT said:

Certainly! Heres a tailored Job Description (JD) for a French User Support Specialist role based in Barcelona with hybrid and onsite work options:

Job Title: French User Support Specialist
Location: Barcelona Spain Hybrid & Onsite Options Available
Department: User Support / Customer Experience
Employment Type: FullTime

About the Role:

We are looking for a Frenchspeaking User Support Specialist to join our vibrant team in Barcelona. In this role youll be the first point of contact for our Frenchspeaking users helping them navigate our products and resolve issues efficiently. Whether working onsite or in a hybrid setup your focus will be on delivering a friendly solutionoriented experience with every interaction.

Key Responsibilities:

• Provide support to Frenchspeaking users via email chat and phone.

• Address inquiries related to account management product functionality and basic troubleshooting.

• Identify and escalate technical issues to the appropriate teams when necessary.

• Maintain accurate records of user interactions in the support system.

• Collaborate with internal teams to ensure continuous improvement in user experience.

• Contribute to the creation and maintenance of support documentation (FAQs help articles).

• Proactively follow up on open cases and ensure timely resolution.

Requirements:

• Fluent in French (native or nearnative level) and proficient in English (spoken and written).

• Prior experience in a user support customer service or help desk role is a plus.

• Strong interpersonal and communication skills.

• Basic technical understanding and willingness to learn product details.

• Able to work both independently and in a teamoriented environment.

• Comfortable using CRM/ticketing tools (e.g. Zendesk Salesforce Freshdesk).

• Must have the legal right to work in Spain.

Preferred Qualifications:

• Experience in SaaS tech platforms ecommerce or mobile apps.

• Familiarity with tools like Jira Confluence or Slack.

• Additional language skills (Spanish German etc. are a plus.

What We Offer:

• Competitive salary and benefits package.

• Flexible work options: onsite in our Barcelona office or hybrid setup.

• Thorough onboarding and continuous training.

• A dynamic international team culture.

• Career growth opportunities within a growing organization.

• Regular team events and wellness initiatives.

• Relocation assistance (if applicable).