Croatian Support Center Agent
Croatian Support Center Agent
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Job Description
Job Title: Croatian Support Center Agent
Location: Greece Hybrid Options Available
Department: Customer Support / Support Center
Employment Type: FullTime
About the Role:
We are looking for a Croatianspeaking Support Center Agent to join our dynamic team in Greece. In this role you will provide highquality support to our Croatianspeaking customers resolving their inquiries and ensuring a seamless customer experience. This position offers a flexible hybrid work model allowing you to split your time between our Athens office and remote work.
Key Responsibilities:
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Provide customer support via phone email and chat in Croatian and English.
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Assist customers with product inquiries technical issues order management and accountrelated questions.
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Troubleshoot and resolve customer concerns in a timely and efficient manner.
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Ensure customer satisfaction by providing clear accurate and empathetic responses.
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Accurately document and track customer interactions in the company CRM system.
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Collaborate with internal teams (e.g. technical support billing) to resolve more complex issues.
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Continuously improve customer service processes by sharing feedback and best practices.
Requirements:
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Fluent in Croatian (native or nearnative level) and proficient in English.
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Previous experience in customer support call center or a similar role is a plus.
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Strong communication problemsolving and interpersonal skills.
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Ability to work independently and collaboratively within a team.
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Comfortable using customer service software and CRM systems.
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Ability to remain calm and professional in highpressure situations.
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Eligible to work in Greece.
Preferred Qualifications:
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Experience with customer support platforms such as Zendesk Freshdesk or Salesforce.
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Knowledge of additional languages (e.g. Greek Italian Spanish) is a plus.
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Familiarity with technical troubleshooting or product support.
What We Offer:
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Competitive salary and performancebased incentives.
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Flexible work options: hybrid setup (remote and officebased).
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Comprehensive training and career development opportunities.
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A friendly and supportive multicultural team.
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Opportunities for career growth within the company.
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Relocation assistance (if applicable).
Employment Type
Full Time
