Croatian Customer Support Specialist
Croatian Customer Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Croatian Customer Support Specialist
Location: Greece (Onsite & Hybrid Options Available)
Department: Customer Support
Employment Type: Fulltime
About the Role:
We are seeking a dedicated and customerfocused Croatianspeaking Customer Support Specialist to join our growing team in Greece. Whether working from our modern office or remotely in a hybrid model you will provide exceptional service to our Croatianspeaking customers helping to resolve inquiries and ensure a seamless customer experience.
Key Responsibilities:
-
Respond to customer inquiries via phone email and chat in Croatian and English.
-
Provide timely and accurate information regarding products services and orders.
-
Troubleshoot issues and provide appropriate solutions to ensure customer satisfaction.
-
Escalate unresolved issues to appropriate internal teams and follow up as needed.
-
Maintain a deep understanding of company products policies and procedures.
-
Record all interactions accurately in CRM systems.
-
Contribute to process improvements and suggest ways to enhance customer experience.
Requirements:
-
Fluent in Croatian (native or nearnative level) and proficient in English.
-
Previous experience in customer support call center or a similar role is preferred.
-
Strong problemsolving and communication skills.
-
Ability to multitask prioritize and manage time effectively.
-
Comfortable working in a fastpaced customerfocused environment.
-
Eligible to work in Greece.
Preferred Qualifications:
-
Experience with customer support tools (e.g. Zendesk Salesforce Freshdesk).
-
Techsavvy and able to learn new systems quickly.
-
Positive attitude and a strong team player.
What We Offer:
-
Competitive salary and performancebased bonuses.
-
Flexible working model: onsite in Athens or hybrid (with partial remote work).
-
Career development opportunities and ongoing training.
-
Friendly multicultural work environment.
-
Relocation support (if applicable).
Employment Type
Full Time
