Quality Data Analyst
Quality Data Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview:
The Warranty Administrator is responsible for overseeing corporate warranty policies processing repair orders for warranty claims managing departmental accounting records and supporting budget and expense planning. This role plays a key part in maintaining warranty compliance ensuring timely claim processing and supporting business operations through reporting systems administration and crossdepartment collaboration.
Key Responsibilities
Warranty Operations & Compliance:
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Ensure compliance with corporate warranty policies and procedures.
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Review and update warranty policy documentation as necessary.
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Process repair orders and ensure timely and accurate warranty claim payments.
Financial & Record Management:
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Maintain accurate accounting records related to warranty transactions.
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Assist with financial reporting and analysis related to warranty costs.
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Support the Department Manager in budget planning and expense allocation.
Reporting & Data Management:
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Create and maintain reports and databases to support warranty vehicle repair and business operations.
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Provide data insights and analysis to improve department performance.
Technology & Systems Oversight:
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Oversee department business automation equipment and software.
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Ensure data integrity system security and efficient use of tools.
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Act as System Administrator for:
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xtime (Web Scheduler): Manage scheduling/tracking of warranty repairs; provide training and user support.
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DealerCONNECT for PQRC: Manage access functionality and provide feedback on proposed application revisions.
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Corporate & CrossTeam Collaboration:
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Work closely with Corporate Warranty Administration to review draft bulletins and system updates.
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Liaise with DealerCONNECT and the Detroit Warranty Administrators Guild.
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Test new application revisions and submit user feedback for improvements.
Warranty Parts Return Coordination:
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Develop and maintain systems to process and track warranty parts return documentation efficiently.
Operational Support:
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Partner with the Shop Operations Manager to support shop productivity tracking and reporting.
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Assist in organizing department Town Halls and special events.
Qualifications:
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Bachelors degree in Business Administration Automotive Technology or a related field.
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Minimum of 3 years experience in warranty administration or a similar role.
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Strong understanding of automotive warranty policies and procedures.
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Proficiency in systems like xtime and DealerCONNECT.
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Strong organizational leadership and analytical skills.
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Effective communication and interpersonal abilities.
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Ability to work crossfunctionally and manage multiple priorities.
Working Conditions:
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Frequent presence on the shop floor.
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Must be able to stand and walk for extended periods and cover long distances.
Employment Type
Full Time
