Infrastructure Consultant (Hybrid)

*Securian Financial Groups internal position title is Infrastructure Consultant.

Position Summary:

As a ServiceNow Infrastructure Consultant you will be responsible for directing engineering maintaining enhancing and automating the existing infrastructure and supporting processes for the ServiceNow Platform. Your focus will be on executing and maintaining environments that support both internal and external application solutions ensuring technologies are available and performing to meet business needs. You will define and implement technology solutions within the ServiceNow platform that align with Securians business objectives and overall IT strategies. You will design develop and deploy applications within the ServiceNow platform. Collaboration with diverse business and technology teams will be essential. You will research trends impacting the ServiceNow technology platform. Finally you will provide direction guidance and thought leadership to ITSM process owners to enhance their competency in leveraging CMDB incident problem asset change knowledge and service catalog management processes streamlining operations.

Responsibilities include but not limited to:

• Maintain support and develop the ServiceNow platform via scripting and system configurations.
• Establish design and capability guidelines for new and existing ServiceNow features to ensure platform integrity.
• Architect and implement integrations with ServiceNow thirdparty solutions and internally developed applications.
• Research recommend design and implement ServiceNow platform services including workflows ITOM ITBM ITSM Performance Analytics CMDB and ITAM.
• Train internal associates and administrators in the use and configuration of ServiceNow applications.
• Own your code from design to delivery including test automation and detailed documentation.
• Analyze troubleshoot and resolve ServiceNow system issues or operational support tickets.
• Provide rotational afterhours oncall support for ServiceNow production issues.

Qualifications:

• 35 years of engineering experience with the ServiceNow technology platform or a comparable Service Management technology platform.
• Proficient in using ServiceNow or equivalent Service Management tools for analysis design development and integration with other applications including 3rd party software.
• Skilled in configuring ServiceNow Discovery and Orchestration.
• Project management and leadership skills with a proven ability to deliver outcomes on complex service management initiatives and transformations.
• Strong verbal and written communication skills to convey technical information and ideas at all business levels.
• Proven ability to effectively prioritize and execute tasks in a fastpaced environment.
• Demonstrated ability to assess customer needs creatively approach solutions and influence appropriate courses of action.

Preferred Qualifications:

• 35 years of experience deploying implementing administering configuring and/or developing solutions on the ServiceNow technology platform.
• Bachelors Degree or equivalent experience education and certification.
• Broad technical experience that includes integrations and infrastructure build and support.
• ServiceNow Administrator certification with additional development certifications/experience (e.g. Advanced System Administration Certified Application Developer Application Creation).
• Experience and understanding of web technologies SaaS solutions and development (HTML CSS JavaScript).
• Experience with application integrations using technologies such as SOAP or REST Web Services JDBC/ODBC and flat files.
• Experience with ServiceNow reports dashboards and Performance Analytics.
• Knowledge of Information Protection strategies (DR encryption).
• Understanding of data management and concepts such as data normalization record retention and archiving.
• ITIL certification V3/V4.
• Project management and leadership skills (agile preferred) with proven ability to deliver outcomes on complex service management initiatives and transformations.

#LIHybrid **This position will have a hybrid working arrangement working inoffice for a minimum of 3 days a week.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If youre in a commutable distance (90 minutes) youll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

For more information regarding Securians benefits please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases the plan document dictates coverage and provisions.

Securian Financial Group Inc. does not discriminate based on race color religion national origin sex gender gender identity sexual orientation age marital or familial status pregnancy disability genetic information political affiliation veteran status status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs please contact us by email at by telephone(voice) or 711 (Relay/TTY).

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