Specialist, Applications Technical – Industrial Flow

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Headquartered in Kobe Japan Sysmex is located in Lincolnshire Illinois. Renowned worldwide for the very finest in quality innovative diagnostic equipment and informationmanagement systems we apply science to enhance the quality of life on a global scale. Our agile resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics information technology workflow analysis and life sciences for the clinical laboratory.

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Sysmex America Inc. in Mundelein IL seeks a Specialist Applications Technical Industrial Flow.

• Participate in regular Industrial Flow Staff Meetings as the Applications Department Owner. Implement Sysmex instruments middleware and reagents into customer sites in US Canada and Latin America.
• Work with customers to take ownership of the instrument.
• Assist customers with meeting their technical requirements.
• Provide appropriate training for the customer on newly installed instruments.
• Manage the integration process to meet customer expectations and timeline.
• Act as secondary applications support escalation for TAC and Distributor incidents.
• Perform troubleshooting on issues related to reagent middleware or instrument performance designed to improve customer selfsufficiency: Investigate problems; diagnose probable causes; systematically eliminate alternatives; provide solutions.
• Recognize and communicate product issues complaints and potential improvements.
• Develop and implement training programs (workshops and onsite training) for customers distributors and Technical Services to maintain desired levels of customer satisfaction and reference ability.
• Manage time territory and accounts effectively; use computers to document activity; take initiative to make changes to improve how work is done focus on process improvement; promote customer satisfaction; support sales objectives and organizational directives; provide data to the organization on customer use/preferences leading to customer driven design/customer usability.
• Responsible for identifying and communicating critical gaps product issues complaints and recommending potential improvements to the installation and implementation process.
• Provide technical information to direct management/peers distributors and other functional groups.
• Proactively address and support sales objectives and organizational directives.
• Provide both presale and postsale support. Presale support includes delivering technical presentations and instrument Demos working at trade shows and performing evaluations as necessary. Postsale support includes standard of work capturing revenue through the ICN process and customer retention activities to drive customer loyalty and satisfaction.
• Responsible for managing company assets (including the daily and weekly maintenance of demo equipment that resides in the Mundelein Industrial Flow laboratory) and expenses within company guidelines.

• Candidates must have a Bachelors degree in Biology Biochemistry or related and 5 years of experience in job offered or as technician/scientist in Flow Cytometry Laboratory Microbiology Laboratory or similar setting.
• Must have experience with:
  • 1. Flow Cytometry;
  • 2. Implementing instruments and reagents at customer laboratories including managing the integration process to meet customer expectations and timeline;
  • 3. Developing and providing technical training programs for customers distributors and technical services;
  • 4. Performing troubleshooting on issues related to reagent middleware and instrument performance to improve customer selfsufficiency;
  • 5. Diagnosing instrument performance probable cause assessing alternatives and providing solutions.
• Travel required twice monthly in the United States.

Candidates should apply at

This position is eligible for an employee referral bonus per company policy. Please see the Employee Referral Bonus section of the Policy Manual for further information.

BENEFITS: The salary range for this role is $102000.00 to $127064.30. Within this range individual pay is determined by work location and additional factors including jobrelated skills experience and relevant education or training. The total compensation package for this position also includes a choice of health care plan (medical vision and dental insurance) an annual incentive bonus paid time off car allowance parental leave bereavement leave and a 401(K) for all eligible employees.

Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race age sex sexual orientation gender identity or expression color religion national origin genetics disability status protected veteran status or any other characteristic protected by law. We maintain a drugfree workplace and perform preemployment substance abuse testing.