Customer Contact Rep I, II, or Sr (118933)
Customer Contact Rep I, II, or Sr (118933)
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Salary Not Disclosed
1 Vacancy
Job Description
Work Place Flexibility: Onsite
Legal Entity:Entergy New Orleans LLC
This posting will fill 2 vacancies.
Job Duties/Responsibilities
- Provide face to face customer service in the Entergy New Orleans Customer Care Centers.
- Responsible for but not limited to initiation of new electric and gas service discuss and assist customers with credit issues initiate field actions where necessary initiate and assist business customers with accounts and independently resolve any and all other types of customer service issues.
- Customer Contact Rep must be available for emergency call out during hurricanes or similar emergencies.
- Interface with other departments and employees to satisfy customers needs and complaints while maintaining departments productivity goals.
- Must know/learn total operations of Customer Care Center and be extremely flexible.
Minimum Requirements
Minimum experience required of the position
Desired: 14 years relevant work experience.
Minimum knowledge skills and abilities required of the position
Desires extensive Customer Service experience proficient in CCS MyService Console Salesforce ASISO Microsoft Office experience Technical Desk experience credit and collection experience business accounts experience and other general customer service training.
Excellent oral and written communication skills.
Ability to work well under pressure especially when dealing face to face with difficult customers.
Willingness to work required overtime.
Ability to work well with fellow employees.
Ability to perform independently of direct supervision; decision making ability; empowerment skills.
Must have wide range of knowledge about Company policies and procedures facilities and equipment.
Customer service experience working with both internal and external customers desired.
Familiar with Customer Information System and/or Agent Information System preferred.
#LILB!
Primary Location: LouisianaNew OrleansLouisiana : New Orleans
Job Function: All Other Jobs
FLSA Status: Nonexempt
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNITNBU
Number of Openings: 2
Req ID: 118933
Travel Percentage:Up to 25%
An Equal Opportunity Employer Minority/Female/Disability/Vets. Please click here to view the EEO page or see statements below.
EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws. The Entergy System of Companies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race color religion sex gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant employee or third party on his or her you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name contact number the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities:As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
The nonconfidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Required Experience:
Senior IC
Employment Type
Full-Time
