Service Delivery Coordinator
Service Delivery Coordinator
Posted on :
05-05-2025
Employer Active
1 Vacancy
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Job Description
When you join Accurate Background youre an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights empowering our clients to make smarter unbiased decisions.
As a Service Delivery Coordinator youre integral in ensuring an outstanding service delivery for our Clients. Working closely with operational teams you apply your Client and screening knowledge to resolve challenges and ensure successful and effective screening outcomes.
Keeping our Clients notified of their screenings and required actions is essential in delivering a transparent service. You achieve this by being the communication link between your operational team and the Client. You work with urgency and clarity using your customer service expertise to support moving the screening forward and encourage efficient workflow.
Accountabilities
- Always deliver outstanding customer service to Clients.
- Working collaboratively and communicating effectively with Operational teams and Clients to ensure service delivery expectations are met.
- Processing all tickets/queries in line with agreed Service Level Agreements.
- Ensuring compliance with the companys Data Protection Information Security Health & Safety Dignity at Work and IT Acceptable Use policies and associated procedures at all times.
Responsibilities
- Manage ticketing by raising /chasing tickets within required TAT to resolve screening queries
- Applying preapprovals and obtaining authorisation for any additional costs (as applicable).
- Raise discrepancy notifications to clients where appropriate.
- Provide frontline administrative support to Clients including timely response to queries via phone/email provision of screening updates and reopening screenings.
- Resolve minor Client complaints and escalating serious/complex complaints and general feedback to Operational Team Leader and/or CRM as appropriate.
- Document and escalate recurring / avoidable issues to Operational Team Leader and/or CRM for resolution.
- Working with Clients to educate and encourage the use of selfservice through the VeroLive platform
Key skills qualifications and experience
- 1 Years experience in a customer or client facing role
- IT literate with capacity to learn and work with new systems.
- Acceptable levels of performance conduct and attendance in current role
- Demonstrates company values and behaviours
a year
The annual base salary for this position ranges from. Pay will vary depending on jobrelated knowledge skills experience and relevant education and training. This position may also be eligible for an annual performancebased bonus commission or other variable pay plan. The Company also offers a full range of benefits including medical and dental. Your recruiter can share more details about the specific compensation package during the hiring process.
Accurate recognises the positive value of diversity promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds. We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role.
A basic criminal record check with DBS will be required for all successful applicants having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances of your offences.
The Accurate Way:
We offer a fun fastpaced environment with lots of room for growth. We have an unwavering commitment to diversity ensuring everyone has a complete sense of belonging here. To do this we follow four guiding principles Take Ownership Be Open Stay Curious Work as One core values that dictate what we stand for and how we behave.
Take ownership.
Be accountable for your actions your team and the company. Accept responsibility willingly especially when its whats best for our customers. Give others every reason to trust you believe in you and count on you. Rise to every occasion with your personal best.
Be open.
Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable and communicate with genuineness transparency honesty and respect. Embrace differences.
Stay curious.
Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas ways to solve problems and to continually grow and improve.
Work as one.
Work together to create the best customer and workplace experience. Put our customers and employees firstbefore individual or departmental agendas. Make sure they get the help they need to succeed.
About Accurate Background:
Accurate Backgrounds vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services Accurate Background gives companies of all sizes the confidence to make smarter unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team comprehensive technology and insight and the most extensive coverage and search options to advance your business while keeping your brand and people safe.
Special Notice:
Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate please contact .
Please be advised that all legitimate correspondence from an Accurate employee will come from @ email accounts.
Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone Zoom/Teams or in an inperson format.
Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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