Houseperson (Fulltime)

As the latest jewel in the renowned Hard Rock crown this exceptional venue is set to redefine entertainment and hospitality in Canadas capital city.

Boasting a prime location Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock n roll flair. The moment you step inside youll be transported into a world of music memorabilia and nonstop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa Let the countdown begin!

The Houseperson is responsible for a combination of duties including cleaning turning down guest beds and delivering any other needs of the guest and or room attendant.

• Turn down rooms according to assignment sheet priority; update assignment sheet during shift.
• Stock caddies/carts with all required cleaning supplies linen amenities and equipment.
• Maintain awareness of guests in corridors greeting guests in passing using names when known moving carts to allow guests to pass and turning off vacuum cleaners when guests are present.
• Enter guest rooms according to procedures including respecting Do Not Disturb rooms.
• Refresh guest rooms including turning down bed emptying trash refreshing ice bucket and glasses linen/towels cleaning bathroom replacing amenities adjusting drapes and lighting and placing bathrobes and slippers according to turndown sequence.
• Clean rooms according to full room cleaning sequence when required.
• Deep clean guest rooms according to schedule.
• Remove In Room Dining trays/tables from guest rooms and corridors.
• Ensure all equipment in guest room is in working order and all amenities are free of damage.
• Deliver and remove cribs and rollaway beds.
• Clean vacuum cleaners daily.
• Unload and store all unused items from caddies/carts and store caddies/carts correctly.
• Maintain positive and professional communication with all staff.
• Provide recognition to others including coworkers supervisors managers and directors.
• Participate in meetings to learn about global programs new products and procedures and to discuss areas of opportunities special events and other activities.
• Ensure a healthy and safe work environment for coworkers and guests.
• Be knowledgeable of property facilities services hours of operation inhouse events conferences and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting when possible or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all employees have the ability to maximize their potential.
• Listen to comments criticisms and feedback from guests employees and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team helping all employees to complete the required activities that ensure we deliver Amplified Service.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know understand and practice (with energy and enthusiasm) the mission values mottos culture and spirit that make Hard Rock unique.
• Take initiative to offer assistance throughout the property.
• Operate ethically to protect the Hard Rock brand.
• Perform duties in accordance with company standards policies and guidelines and applicable laws and regulations.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Coordinate operations with other departments as needed.
• Present a professional image to employees guests clients owners and investors.
• Review and develop guest history records to enhance personalized service for repeat guests.
• Maintain confidentiality of guest employee and company information.

High school diploma or equivalent and previous experience is preferred.

Physical Demands:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions:

• Duties and responsibilities are typically performed in a highly regulated and controlled environment but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor you may be exposed to casinorelated environmental factors including but not limited to excessive noise.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment processplease advise Human Resources.

We thank all candidates for their interest however only those being considered for an interview will be contacted.

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at if you require accommodation at any time throughout the hire process.