Technical Engineer IT Operations

About The Role

As part of the IT Operations team you will play an instrumental role in advancing our IT Service Management (ITSM) practices. Your forwardthinking approach and technical expertise will help transform how services are delivered. You are an essential part of a highperforming team. Success is about more than individual achievement its about working together to uphold high standards of service delivery and championing continuous improvement. Success means becoming a trusted partner both internally and externally. You will work seamlessly across teams building strong relationships with colleagues business units and external vendors. Your ability to collaborate communicate clearly and anticipate needs will be crucial.

You will have the opportunity to support the implementation and maintenance of desktop operating systems software packages and the VoIP telephony and to act as an escalation point for the service desk staff to assist with resolving complex technical problems.

Main responsibilities will focus on:

• SOE and Intune management
• Deployment management
• End user configuration
• Strategic or innovative enhancements
• Change Control/Change Management
• Delivery of projects
• Assignment of requests and incidents amongst the service desk staff.
• The management of the Freshservice ITSM tool.
  
  

About You:

• You are a positive proactive and innovative member who can build relationships at all levels quickly.
• Strong capability in resolving technical issues relating to hardware operating systems and software.
• Able to prioritise tasks based on ensuring the best customer service outcomes.
• Strong problem solving and decisionmaking skills.
• Shows adaptability in thinking and can learn quickly to grasp and translate new concepts or skills in new technologies.
• Technical capability to accept escalations and see them through to resolution.
• Proven experience in systems implementation and integration in corporate environments.
• Proven experience of the wider aspects of Information Technology and Telecommunications including the impact on a corporate environment.
• Knowledge of current platform hosting and gateway technologies (e.g. AWS Citrix).
• Knowledge of Microsoft Active Directory and Group Policy.
• Experience working with integrated applications.
• Experience in implementation and support of hardware and software packages on a large scale.
  
  

About Our Team:

The Information Services portfolio drives technology innovation at the City of Charles Sturt with leading cloud infrastructure enterprise architecture and robust cybersecurity. The team lead our organisations AI adoption and the implementation of nextgeneration technology to continuously improve digital services and keep our community connected safe and futureready.

The Detail:

The position is offered on a fulltime permanent basis and is classified at Level 5 with a starting salary range of $100774.96 to $105111.76 per annum (prorata) Super Annual Leave Loading.

ClickApply for this jobto submit your application for this vacancy by 5.00pm Wednesday 14th May 2025.

For further information about this vacancy please view the attached position description.

Enquiries about this position may be made to the following:

Bryan Watson Coordinator IT Operations

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