Technical Support- English UK
Technical Support- English UK
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Salary Not Disclosed
1 Vacancy
Job Description
At TalentWorldGroup we believe in thinking globally and expecting amazing. As a revolutionary multilingual contact center we are committed to reinventing professional homebased work and building the workplace of the future. We are a peoplefirst company offering flexible longterm and rewarding opportunities for driven professionals.
Position Overview
We are currently seeking experienced technically skilled professionals to join our remote call center operations. Nativelevel fluency in English (UK Dialect). This role is part of a premium homebased project involving firstlevel support through both inbound and outbound services. You will be the first point of contact for customers seeking assistance with our products services or technical issues.
Key Responsibilities
- Respond to and manage incoming customer requests via phone
- Serve as the first and single point of contact for technical inquiries and general support
- Provide fast prioritized assistance to key customers
- Manage callback services and followup communications
- Log and classify all customer interactions (received attended abandoned)
- Analyze call data and report service activity and feedback
- Monitor and control realtime call center operations
- Maintain call history and resolution tracking
- Support documentation management and internal communications
- Coordinate external communications with relevant institutions or partners
Requirements
- Technical Background: Intermediatelevel vocational training or previous experience in technical customer service preferably in electronics machinery or industrial sectors
- Software Knowledge: Proficiency in Salesforce and standard office software (spreadsheets calculation tools)
- Communication & Organization: Strong phone etiquette accurate documentation and the ability to work efficiently with discretion
- Professionalism: Familiarity with institutional/business protocol; ability to handle formal communication and administrative tasks
- Language Proficiency: Fluent English (UK dialect).
Required Tools
- Internet: Broadband with wired Ethernet connection
- Hardware:
- Processor: Minimum 1.8GHz 64bit preferred)
- RAM: 8GB or more
- Storage: Minimum 10GB free
- Screen resolution: 1920x1080 preferred
- Wired USB headset
- Operating System:
- Windows 11 or later
- Mac OSX 13 or later
Work Schedule
- 4 to 5 hours per day Also the possibility of full time
- Between 09:00 to 18:00 CEST
- Monday to Friday
What We Offer
- 100 Remote Work
- Flexible ProjectBased Assignments
- LongTerm Collaboration Opportunities
- Career Development Paths
- Gamification Program (Earn bonuses paid holiday hours)
Join Us
If youre techsavvy organized and passionate about customer service this is your chance to join a dynamic team building the future of remote work. Apply now and help us deliver amazing service across the globe.
Application Deadline: 05/12/2025
Employment Type
Full Time
