Client Advocate - Commercial Insurance (Construction)

The Client Advocate(Large and Complex Segment)role is a senior clientfacing role responsible for directly supporting the Commercial Property and Casualty insurance client relationship management efforts leading placement and broking functions and coordinating all service activity at the program level. As a vital member of the client service team the Client Advocate plays a crucial role in facilitating the implementation of programlevel strategy and delivering tactical deliverables tailored to the needs of our clients.

Note:Employmentbased nonimmigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

TheRole

• Prepare and lead internal strategy meetings providing programlevel oversight delivery and review of current program expiring exposures client service agreements menu of services offered and client service plan.
• Collaborate with Producers or Senior Client Advocates to prepare and participate in external strategy meetings. Maintain insession documentation and ensure that meeting outcomes and next steps are clearly defined and communicated at the conclusion.
• Ensure timely completion of updated exposures and coverage information. Coordinate responses with various client contacts locations and divisions.
• Prepare submission/coverage specifications and submit proposals to carriers for quotes.
• Receive quotes from carriers negotiate for the best program for clients and provide coverage comparisons.
• Oversee the design and preparation of draft proposals; negotiate and finalize carrier quotes terms conditions and coverage confirmations to ensure contract certainty.
• Ensure the timely receipt of the Order to Bind from the client. Oversee the delivery of confirmation of coverage and binders. Provide guidance to the Client Manager and Line of Business (LOB) brokers throughout the binding process including addressing program subjectivities as needed.
• Provide oversight during the Final Review process with the Servicing team as applicable.
• Submit midterm policy changes to carriers based on client needs. Track the receipt of endorsements and review for accuracy.
• Manage and oversee the timely and accurate completion of endorsement and audit requests.
• Provide oversight guidance and/or conduct contract reviews.
• Oversee the client open items list. Provide leadership and support for ongoing client projects ensuring subsequent reporting and analysis such as the Client Advocacy/Stewardship Report.
• Lead periodic client open items meetings with a frequency/cadence agreed upon with the client.
• Coordinate and facilitate meetings seminars and other engagementtype activities for clients.
• Request schedule attend and actively participate in regular client and underwriter meetings.
• Conduct program peer reviews to enhance overall quality and effectiveness.
• Provide coaching and mentorship to junior brokers and service team members.
• Maintain and develop strong business relationships with Senior Client Advocates Producers and Senior Underwriting contacts.

The Requirements

• Eight to ten years of clientfacing experience in the insurance industry with a focus on Property and Casualty; a valid Property and Casualty license is mandatory.
• Desired expertise in Construction and Real Estate within the insurance sector.
• Demonstrated technical expertise in insurance including the ability to apply knowledge of coverage forms for comprehensive program design identify coverage gaps and provide ongoing coverage consultation.
• Proven excellence in interpreting analyzing and presenting insurance models in a logical and systematic manner.
• Indepth understanding of the entire endtoend commercial insurance renewal process.
• Strong leadership capabilities within Servicing function including delegation coaching and mentoring.
• Demonstrated organizational leadership and influence particularly with matrixed collaborations with colleagues such as Broking.
• Proven negotiation skills with the ability to drive conflict resolution and secure concessions without damaging relationships.
• Exceptional problemsolving skills encompassing critical thinking adaptability and creativity.
• Proficient in project management including attention to detail organization time management prioritization delegating and decisionmaking.
• Intermediate proficiency in Microsoft Office with particular experience in Excel including pivot tables formulas macros etc.
• Openness to feedback with critical thinking and problemsolving skills and a high level of adaptability.
• Insurance industry designations (e.g. CRIS CPCU ARM CIC CRM) preferred but not required.
• Periodic travel is required.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors including but not limited to location of the role individual competencies education/professional certifications qualifications/experience performance in the role and potential for revenue generation.

Compensation

The base salary compensation range being offered for this role is $130000$155000 USDper year.

This role is also eligible for an annual shortterm incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage) Dental Vision Health Savings Account Commuter Account Health Care and Dependent Care Flexible Spending Accounts Group Accident Group Critical Illness Life Insurance AD&D Group Legal Identify Theft Protection Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays Annual Paid Time Off (includes paid state/local paid leave where required) ShortTerm Disability LongTerm Disability Other Leaves (e.g. Bereavement FMLA ADA Jury Duty Military Leave and Parental and Adoption Leave) Paid Time Off (Washington State only)
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).

EOE including disability/vets