Payroll Operations Lead - Senior Manager Lead - Operate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Manager

Job Description & Summary

At PwC our people in finance consulting specialise in providing consulting services related to financial management and strategy. These individuals analyse client needs develop financial solutions and offer guidance and support to help clients optimise their financial performance improve decisionmaking and achieve their financial goals.

In financial operations at PwC you will specialise in improving the efficiency and effectiveness of financial operations within organisations. Your work will involve assessing financial processes identify areas for improvement and design and implement solutions to streamline financial operations enhance controls and reduce costs. You will be responsible for providing guidance on financial systems implementation process automation and financial shared services.

Growing as a strategic advisor you leverage your influence expertise and network to deliver quality results. You motivate and coach others coming together to solve complex problems. As you increase in autonomy you apply sound judgment recognising when to take action and when to escalate. You are expected to solve through complexity ask thoughtful questions and clearly communicate how things fit together. Your ability to develop and sustain high performing diverse and inclusive teams and your commitment to excellence contributes to the success of our Firm.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients share alternative perspectives and act on client feedback.
• Direct the team through complexity demonstrating composure through ambiguous challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

People Operations Human Resource Operations Payroll Operations Lead (Senior Manager)

Job Summary:

At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organizations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver highquality services to clients.

As Payroll Operations Lead at PwC you will coordinate teams of people in Payroll Operations Payroll Accounting and Payroll Helpdesk who support the accurate and timely processing of payroll for employees across multiple jurisdictions and regions. You will play a crucial role in making sure employees are paid correctly and on time contributing to the overall financial wellbeing of the organization and supporting employee satisfaction.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Serve as team lead for international payroll processing accounting and related roles across multiple jurisdictions and regions accurately ontime and at the highest quality following a defined payroll playbook
• Work closely with all sites driving continuous improvements and meeting service level agreements while accountable for operational delivery and continuous stakeholder management
• Lead validation of payroll inputs reconcile with outputs and address errors or discrepancies
• Lead communication and coordination between PwC team client and payroll service providers escalating issues as necessary and identifying potential resolutions and regularly reporting on status
• Follow all applicable client and regulatory requirements for data protection and compliance
• Lead payroll activities outside the regular payroll cycle (e.g. offcycle payments including bonuses yearend activities requirements for specific countries etc.)
• Monitor and manage service level agreements key performance indicators customer performance indicators and support monthly and quarterly business reviews
• Identify and report any required playbook updates or corrections
• Ensure training materials are kept uptodate train team members and act as backup as needed
• Lead identification design and execution of continuous improvement activities
• Apply a learning mindset and take ownership for your own development
• Appreciate diverse perspectives needs and feelings of others
• Adopt habits to sustain high performance and develop your potential
• Actively listen ask questions to check understanding and clearly express ideas
• Seek reflect act on and give feedback
• Gather information from a range of sources to analyze facts and discern patterns
• Commit to understanding how the business works and building commercial awareness
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance)
• Uphold the Firms code of conduct and independence requirements

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required (BQ): Bachelor Degree

Minimum Year(s) of Experience: 57 year(s)

Required Knowledge/Skills (BQ): Prior Payroll Operations experience oral and written proficiency in English

Preferred Qualifications: Experience using Microsoft suite of Office applications fluency in one or more EMEA region languages

Preferred Knowledge/Skills: Payroll Operations

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Accounting Practices Accounts Payable Accounts Receivable Management Active Listening Analytical Thinking Budgetary Management Coaching and Feedback Communication Creativity Embracing Change Emotional Regulation Empathy Ensuring Accuracy of Financial Statements Financial Accounting Financial Audit Financial Data Mining Financial Forecasting Financial Internal Controls Financial Management Financial Modeling Financial Record Keeping Financial Reporting Financial Services Operations 24 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date