Software Development Engineer, Amazon Customer Service

Do you thrive on solving complex problems with simple solutions Would you like to drive innovation for Amazons Customer Service global customers influenced by Gen AI solutions
Join Amazon Customer Service technology organization as a Software Development Engineer on our horizontal systems services engineering team.

We develop and maintain search and retrieval capabilities across Global Content Store (GCS) and other diverse set of contents. Our investments optimize content discoverability implement advanced search algorithms and ensure accurate query results. We support content indexing content chunking taxonomy management and multilingual search functionalities. We enable seamless access to support content for both customer selfservice and associate systems serving billions of monthly requests globally. If youre passionate about developing innovative solutions designing highly distributed systems that scale and build for the future this is the opportunity for you. Youll tackle algorithmically complex challenges working on frontend and backend services that seamlessly scale to meet customer needs. Excitingly youll have the chance to work on Large Language Models (LLMs) and generative AI initiatives that are reshaping the call center realm.

Key job responsibilities

Solve complex problems by applying appropriate technologies and best practices.

Collaborate with the team to invent design and build stable highperforming and scalable software solutions.

Make judicious tradeoffs reuse existing components where feasible and carefully manage dependencies.

Provide technical guidance advise on the teams direction and offer feedback on designs.

Create prototypes to assist in decisionmaking processes.

Foster crossteam collaboration by working closely with partner teams across the organization.

A day in the life

We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data and we collaborate with engineering science and product teams to foster an innovative learning environment.

If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!

Benefits summary:

Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include:

1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

About the team

We at ACS strive to make customer services experiences effortless for our global customer base. Our goal is to anticipate evaluate prevent and eliminate any effort required from customers to support Amazon products and services that they purchase. We achieve this by setting the knowledge strategy for all verticals like Retail Digital Shipping and Delivery Service Amazon Business etc. and accelerating the delivery of seamless support experiences across Amazons diverse set of products.

Our team combines strategic thinking technology expertise and customer experience best practices. This ensures customers can easily get the most value from Amazons digital offerings. We focus on providing the right support at the right time tailored to each customers needs. By eliminating friction and making support effortless we enhance the overall customer experience.

If you are interested in this role please do not contact the hiring manager directly but instead request an informational chat with the HM by clicking on the request informational button. Your current manager and HRBP will not be notified.

Experience programming with at least one modern language such as Java C or C# including objectoriented design
3 years of noninternship professional software development experience
2 years of noninternship design or architecture (design patterns reliability and scaling) of new and existing systems experience
Experience programming with at least one software programming language

Bachelors degree in computer science or equivalent
Experience with full software development life cycle including coding standards code reviews source control management build processes testing and operations

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.