Dental Office Assistant (Front Desk/Call Center/Customer Service) - Dental Center
Dental Office Assistant (Front Desk/Call Center/Customer Service) - Dental Center
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1 Vacancy
Job Description
Are you a positive individual who enjoys new challenges Are you looking for a role where you can provide stellar customer service within a 4 day work week PCHCs Dental Center is looking for a Dental Office Assistant! As a Dental Office Assistant youll be that first friendly presence to welcome our patients when they seek dental care both inperson and on the phone. Youll serve a crucial role on the care team responding to requests performing scheduling and checkin functions and truly rounding out the experience of our patients. Ready to make a positive impact Apply today!
Whats it like to work at PCHC Find out: FullTime MondayThursday 7:15am5:45pm (NOTE: Fridays Weekends OFF)
Highlights of the position:
- Provides high quality customer service to our patients by demonstrating kindness effective communication advocacy and followthrough.
- Acts as first point of contact for matters pertaining to our patient care and schedule.
- Liaisons between patient and clinical team ensuring communication is clear accurate and timely and ensuring patient feels respected and heard.
- Is a welcoming and helpful presence to patients both inperson and on the phone.
- Completes the registration process for patients at checkin and checkout ensuring patient demographics insurance information and forms are updated and in compliance.
- Responsible for informing patients of any financial responsibility and collecting as appropriate. Understands Dental Office Assistant role as it relates to the revenue cycle process.
- Accurately schedules appointments following protocol and guidelines provided.
- Is educated on processes for records referrals billing insurance and our sliding fee application. Answers patient inquiries of all types to streamline the process for patients and reduce workloads of clinical teams.
- Collaborates with administrative and clinical teams to identify ways to improve patient experience.
Join PCHCs nationally recognized nonprofit organization:
- Federally Qualified Health Center offering integrated Medical Home Model
- Collegial professional atmosphere with informed leadership
- Competitive compensation and generous benefits
- PCHC cares for the WHOLE person offering abroad range of services including Psychiatry & Mental Health Dental Family Medicine Pediatrics Pharmacy Geriatrics Lab & XRay Physical Therapy and Podiatry all within one organization.
Education and Experience:
- High school diploma or equivalent preferred
- Three years of experience in dental office setting strongly preferred.
- Strong customer service skills required.
- Strong computer skills/experience required.
Curious or interested to learn more Apply today! You can request a full copy of the detailed job description by emailing .
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin or any other characteristic protected by law.
Employment Type
Full-Time
