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You will be updated with latest job alerts via emailOur Setup My Loan Contact Center team has been hard at work strategizing ways to provide legendary support that our customers and associates rave about. Were not just looking to fill open positions we seek outgoing passionate people who want to start a long career with a knack for making someones day.
As a SUML Sr. CAT Escalation Coordinator you are literally on the front lines of our company. We are seeking strong leaders who will motivate and lead our customer service team. The SUML Sr. CAT Escalation Coordinator serves as a supervising liaison between upper management customer service representatives and our customers. You will supervise and engage a team in providing word class customer service. The role also includes coaching and training agents and tracking their performance. The SUML Sr. CAT Escalation Coordinator will handle title maintenance refinance lien placement and title release escalation calls in a fast paced call center environment.
*This role is an essential position and requires onsite attendance. Not a hybrid role.
Schedule: Monday Friday 8 am 5 pm CST
Training: Monday Friday 8 am 5 pm CST
Location: Onsite Plano TX (Plano 5)
Responsibilities:
Use appropriate channels to make real time decisions and fulfill policy and procedure expectations
Perform account level research and provide thorough accurate documentation to accounts
Servicing accounts by investigating problems and finding resolutions to create a positive customer experience.
Provide developmental feedback to phone agents and progress report and updates to managers
Track touch points to help determine customer dissatisfaction
Create customer responses for complaints
Basic Qualifications:
High School Diploma GED or equivalent certification
At least 3 years of Customer Service or Call Center experience
At least 1 year experience working in the Financial Industry
At least 1 year of experience using Google Suite or Microsoft Office
Preferred Qualifications:
At least 2 years of customer service experience in Financial Services
At least 2 years of experience in Microsoft Office or Google Suite
At least 1 year experience in Auto Finance
At least 1 year of escalations experience
* At this time Capital One will not sponsor a new applicant for employment authorization for this position
Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.
Medical Dental Vision Prescription coverage Day 1
Flexible Scheduling
Paid Time Off
Wellbeing offerings such as backup childcare and Mental Wellness support
Tuition Reimbursement
Paid Training and Development offered quarterly
Flexible Spending Account
Life Insurance as well as Disability
Disability Insurance
401 K and Stock Purchase Plan
The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano TX: $49774 $49774 for COAF Ops Sr. CoordinatorCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy childbirth or related medical conditions) race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law. Capital One promotes a drugfree workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23A of the New York Correction Law; San Francisco California Police Code Article 49 Sections; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Senior IC
Full-Time