Engagement Manager, AWS Professional Services

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWSbased solutions for our clients. You will bridge business requirements with technical solutions facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like WellArchitected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders you will distill customer needs into clear technical requirements decompose complex problems and make informed tradeoff decisions considering performance scalability security and business impact.

Possessing strong technology and program/project management experience you will validate technical solutions against business goals recognize when additional technical evaluation is needed and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications develop domainspecific expertise and effectively communicate technical concepts to both technical and business audiences. As you progress youll lead increasingly complex technical projects shape crossorganizational technical strategies and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans proactively identify and manage risks resolve issues escalate when appropriate and drive projects to successful completion while exceeding customer expectation.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices which cover a variety of solutions technologies and industries.

Key job responsibilities
As an experienced technology program/project manager you will be responsible for:
Leading and managing complex cloud migration and implementation projects
Leveraging comprehensive knowledge of AWS services architectures and best practices to guide technical decisions and strategic planning
Bridging business requirements with technical solutions facilitating engineering discussions and ensuring alignment with customer business outcomes
Distilling customer needs into clear technical requirements and map them to business outcomes
Decomposing complex technical problems into actionable deliverable solutions
Contributing to technical documentation and define documentation standards.

A day in the life
As an Engagement Manager at AWS Professional Services youll lead complex technical implementations for our enterprise customers while ensuring solution quality through AWS frameworks like Cloud Adoption Framework WellArchitected Framework and Global Delivery Framework. Your day involves managing project timelines and risks conducting technical deepdives with development teams and steering architectural decisions. Youll balance handson technical leadership with project management activities from running daily standups and sprint planning sessions to facilitating solution design workshops and architectural reviews. Youll coach customers on product management best practices and enable their independent use of AWS services. Working across customer technical and business functions youll drive stakeholder alignment and coordinate with diverse teams to deliver results. Whether youre reviewing technical specifications troubleshooting implementation challenges or leading strategic planning sessions youre always working backwards from the customers needs while maintaining AWS quality and security standards throughout the engagement lifecycle.

About the team
AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employeeled and companysponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

Experience in cloud computing
3 years experience in project management of technical programs
3 years of technical product or program management experience
Demonstrated ability to lead difficult technical engagements
Experience applying delivery frameworks and methodologies
Strong stakeholder management and communication skills
Bachelors degree in Computer Science Engineering related field or equivalent experience

Project Management Professional (PMP) and/or AWS Certified Solutions Architect Associate
Strong understanding of AWS services architectures and best practices
Experience applying AWS frameworks like WellArchitected and Cloud Adoption Framework
Proven ability to establish technical credibility with engineering teams and senior technical decisionmakers
3 years experience in a consulting role with proven experience in leading process and systems transformation initiatives.
Knowledge of cloud migration and application modernization leveraging cloud native services
Knowledge of Agile and product development methodologies


Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

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