Senior Customer Service Engineer
Senior Customer Service Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title
Senior Customer Service Engineer
Location(s)
Boston Cambridge US Remote MAAbout Us
Revvity is a developer and provider of endtoend solutions designed to help scientists researchers and clinicians solve the worlds greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11000 colleagues from around the globe are vital to our success and the reason were able to push boundaries in pursuit of better human health.
Find your future at Revvity
Overview
Every dayRevvity Service Engineers help their customers enhance the productivity of their laboratory processes and drive high levels of satisfaction by deliveringeffective customer support.As aService Team Member you will represent the face of Revvity and drive bestinclass customer service responsiveness and professionalism.
Revvity is seeking a Senior Field Service Engineer to support cuttingedge In Vivo Imaging product line within our Imaging Business who will help Revvity customers enhance the productivity of their laboratory processes and drive high levels of customer satisfaction by providing expert service and support to customers within a primary geographic area.
The region covered where the Senior Field Service Engineer will provide primarily support include MA RI CT NH VT ME and Upstate NY with additional travel as required with the majority of support in Cambridge/Boston area in MA. Overnight travel is required for this position.
Key Responsibilities:
Enhance the Customer Experience:
- Install maintain validate and repair Revvity and/or multivendor instrumentation at customer sites with bestinclass service
- Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
- Deliver customer familiarization for instrument operation and maintenance
- Communicate service offerings including training support software laboratory services products and field upgrades
- Partner with our customers to understand their analytical workflow and application
- Expected to travel up to 50% (50% locally in the state of MA and 50% in other states).
Support your Team:
- Support the local instrument sales representative(s) to help secure new instrument orders
- Provide service that helps to drive the sale of new service agreements service agreement upgrades and instrument addons to existing service contracts
- Display exceptional written and verbal communication skills and actively interface with peers and customers
- Develop organizational awareness of other functional groups and product line
Drive Organizational Growth:
- Demonstrate knowledge of and adherence to the installation warranty and service agreement documentation standards
- Contribute to account profitability through efficient execution and service delivery
- Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)
- Maintain assigned assets including: Company vehicle tools test equipment (MTE) telecommunication equipment assigned service parts inventory etc.
- Proactively develop technical and soft skills to maintain and enhance Revvitys value proposition to the customer
- Enhance Revvitys product quality by proactively reporting improvement opportunities via the quality notification process
- Seek higher level certification through participation in company sponsored training & development offerings
- Complete all administrative tasks to include but not limited to time reporting assigned training etc.
Basic Qualifications:
Associates degree and a minimum of 7 years of field experience with a directly related experience in medical and biological research device service and support OR
- Bachelors degree and a minimum of 5 years of field experience with a directly related experience in medical and biological research device service and support AND
- A valid drivers license
#LICL
What do we offer
We provide competitive and comprehensive benefits to our are some highlights of our benefits:
Medical Dental and Vision Insurance Options
Life and Disability Insurance
Paid TimeOff
Parental Benefits
Compassionate Care Leave
401k with Company Match
Employee Stock Purchase Plan
Learn more about Revvitys benefits by visiting ourBswiftpage. LogIn instructions are provided towards the bottom of the Bswift page.
*For benefiteligible roles only. Parttime and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.
Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal state and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the abilityor unable to usethe online application system and need an alternative method for applying you may contact.
Required Experience:
Senior IC
Employment Type
Full-Time
