F&S Service Coordinator
F&S Service Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Be part of the future!
We are one team dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people you bring your talent and well give you the space and opportunities to grow and succeed. We are committed to make a difference.
Work with an AwardWinning technology that delivers sustainability safety and health.
What we offer:
- Competitive Starting Pay
- On the Job Paid Training
- Tuition Reimbursement
- Global Advancement Opportunities with Unlimited Career Path
- Company Vehicle (as applicable)
- Referral Bonuses
- Comprehensive Benefits
- Medical/Dental/Vision insurance
- Health Savings Account (HSA)
- Life Insurance
- 401(k) savings plan with company match
- ShortTerm and LongTerm Disability
- Employee Assistance Program
- Wellness Program
- And More!
What you will do:
Under Area Service Support supervision coordinates customer service requests from initiation to service completion and maximizes technical resource productivity and profitability by efficiently maintaining various reports relating to open service requests.
Partners effectively with the Service Team Managers to ensure technical service work is completed in a reasonable timeframe and to the customers expectations. Analyzes service requests answers biller questions and resolves all backofhouse issues therein.
How you will do it:
- Communicates the action plan and services to be provided directly to the customer.
- Ensures work has been performed to the customers expectations and performs followup with the customer as needed.
- Answers any customer inquiries and resolves or escalates customer issues as appropriate.
- Acts as the district point of contact for internal and external questions on customer accounts account balances and service call status.
- Upon completion reconciles all service requests daily.
- Maintains consistent communication with assigned technicians as well as on call systems.
- Follows up on activities to ensure completion in an established timeframe.
- Develops and maintains viable longterm relationships with customers and subcontractors.
- Assists with procurement of outside resources and equipment.
- Participates in business review meetings by preparing and discussing critical account and call information pertinent to current profitability status service call backlogs and customer satisfaction issues.
- Researches and follows up on questions identified during monthly business review.
- Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date.
- Business review support
- Supports billers by answering questions about work performed and customer contract coverage.
- Customer retention support.
- Facilitates administration of warranty claims.
- Answer incoming customer calls and resolve issues and/or take notes to pass to appropriate department
- Other duties and administrative activities as assigned
What we look for
Required
- Associates degree preferred high school diploma or equivalent required
- Preferred minimum of five years of service industry
- Ability to perform work independently and demonstrate solid organizational skills and attention to detail
- Must have strong interpersonal skills to effectively communicate with both internal and external clients
- Must have the ability to simultaneously handle a large and diverse number of projects tasks and issues with tact cooperation and persistence
- Able to prioritize work activities based upon financial impact to desired business goals as well as time sensitive objectives
- Able to influence diverse teams to accomplish tasks/goals
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and nondiscrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
IC
Employment Type
Full-Time
