Patient Access Lead Rep - Sunforest Toledo, OH
Patient Access Lead Rep - Sunforest Toledo, OH
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview:
Job Description Summary:
Job Description:
- Monitors hour by hour the workload of Patient Access Representatives to ensure timely and accurate completion of all tasks.
- Acts as support to line staff in answering questions of immediacy and serves in a supervision capacity as appropriate.
- Assists Supervisor in identifying areas for improvement opportunities and helps determine the best approach for workflow and special projects.
- Ensures scheduled patients have been accurately preregistered and managed care requirement met prior to the patients arrival.
- Assists in training new Patient Access staff and maintain staff work schedules.
- Ensures appropriate tools are available and working properly for staff to complete their jobs.
- Maintains WQs and monitors quality and productivity and reports to supervisor.
Education Requirement:
Associates Degree or equivalent combination of education and experience required.
Licensure Requirement:
(not specified)
Certifications:
(not specified)
Skills:
- Demonstrated ability to effectively interact with peers in problem solving.
- Demonstrated traits of teamwork cooperation and displays a positive attitude.
- Excellent communication and customer service skills.
- Detailed understanding of the revenue cycle and its impact on the hospitals bottom line.
- Strong professional demeanor with the inherent quality to rapidly establish credibility and rapport with staff and customers. Ability to escalate situations to leadership as appropriate.
Experience:
- Two years of experience in scheduling billing registration insurance authorization or customer service required.
- Experience in a healthcare environment preferred.
Physical Requirements:
OCCASIONALLY: Blood and/or Bodily Fluids Climb stairs/ladder Driving motor vehicles (work required) *additional testing may be required Lifting / Carrying: 4160 lbs Loud Noises Pushing / Pulling: 2640 lbs Pushing / Pulling: 4160 lbs Squat/kneel
FREQUENTLY: Bend/twist
CONTINUOUSLY: Audible speech Chemicals/Medications Communicable Diseases and/or Pathogens Computer skills Decision Making Flexing/extending of neck Hand use: grasping gripping turning Hearing acuity Interpreting Data Lifting / Carrying: 010 lbs Lifting / Carrying: 1120 lbs Lifting / Carrying: 2140 lbs Peripheral vision Problem solving Pushing / Pulling: 025 lbs Reaching above shoulder Repetitive hand/arm use Seeing Far/near Sitting Standing Walking
Additional Physical Requirements performed but not listed above:
Ability to multitask within a stressful environment.
The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified nor is it intended to limit or modify the right of any supervisor to assign direct and control the work of employees under their supervision. EOE M/F/Disability/Vet
Employment Type
Full-Time
