Technology Service Owner

The Technology Service Owner will be responsible for overseeing the endtoend processes within a specified area of focus in the P&C (Property & Casualty) Insurance domain. The role requires a deep understanding of both the technology and the processes that drive operations across the front mid and back office with a particular emphasis on P&C Large & Complex P&C Middle Market and P&C Commercial.

This individual will ensure that the technology supporting these processes is both effective and efficient serving as the bridge between various process users technology teams stakeholders and other key colleagues throughout the organization. The role involves analyzing system/user interactions process inputs and outputs and establishing metrics to assess the effectiveness of processes. The Technology Service Owner will drive operational improvements by evolving processes systems and technology while also fostering stakeholder engagement for continuous enhancement. This position offers an exciting opportunity for a talented individual to have a significant impact on the evolution of insurance processes and technology within the organization.

Key Responsibilities:

• Analyze the processes supported by technology focusing on integration points system/user interactions and the inputs/outputs necessary to optimize the process.
• Build and socialize a strategic agenda that includes identifying key process/technology integration points valueadded outcomes and performance improvement opportunities.
• Engage with key stakeholders from across the organization to foster collaboration share best practices and drive continuous improvements in technology and process.
• Lead initiatives to enhance performance and operational efficiency focusing on transformational changes to processes technology data and people.
• Define and implement metrics to measure the success and impact of improvements ensuring alignment with broader business goals and objectives.
• Champion change and improvement initiatives fostering a culture of operational excellence across the organization.

Experience:

• BA/BS degree required.
• 8 years of experience in insurance with deep knowledge of processes from either the brokerage or carrier side of the industry.
• Broad understanding of insurance transactions including how theyre performed the levers that drive performance and opportunities for improvement.
• Knowledge of agency management systems.
• Experience of large and complex projects and track record of implementation support.
• Knowledge of process mapping automation and technologies.
• Experience and knowledge of working in a global services organization.

Skills and Attributes:

• Foundational skills in operational excellence and continuous improvement with a drive to expand expertise in these areas.
• Strong strategic thinking skills with the ability to align technology and process changes with WTWs larger business strategy.
• Strong communication skills i.e. written verbal and presentation..
• Ability to influence stakeholders and communicate well at all levels while adapting delivery to suit audience
• Software and hardware technology and systems including knowledge of Microsoft Office applications.
• Aptitude to assess suggest and apply business processes and technology effectively.
• Forward thinking and willing to respectfully challenge the status quo.
• A strong personal desire to achieve excellence.
• Personal drive to achieve significant change in relatively short periods of time.
• Power Apps background is a BIG Plus

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors including but not limited to location of the role individual competencies education/professional certifications qualifications/experience performance in the role and potential for revenue generation (Producer roles only).

Compensation
The base salary compensation range being offered for this role is $125000 $165000 USD per year. This role is also eligible for an annual shortterm incentive bonus.

Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits:Medical (including prescription coverage) Dental Vision Health Savings Account Commuter Account Health Care and Dependent Care Flexible Spending Accounts Group Accident Group Critical Illness Life Insurance AD&D Group Legal Identify Theft Protection Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits:Paid Holidays Annual Paid Time Off (includes paid state/local paid leave where required) ShortTerm Disability LongTerm Disability Other Leaves (e.g. Bereavement FMLA ADA Jury Duty Military Leave and Parental and Adoption Leave)Paid Time Off
• Retirement Benefits:Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for nonqualified Deferred Compensation and Deferred Savings Plans.

At WTW we trust you to know your work and the people tools and environment you need to be successful. The majority of our colleagues work in a hybrid style with a mix of remote inperson and inoffice interactions dependent on the needs of the team role and clients. Our flexibility is rooted in trust and hybrid is not a onesizefitsall solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as locationbased arrangements. Please speak to your recruiter to discuss more.

EOE including disability/vets