UPS Customer Engineer
UPS Customer Engineer
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Job Description
As a Vertiv UPS Customer Service Engineer you will be primarily responsible for startups planned maintenance and emergency repairs of UPS Emergency Lighting battery systems power distribution (STS) and site monitoring equipment. Your secondary responsibility will be to establish promote and maintain excellent rapport with our customers sales teams distributors and others that fall within your area of expertise whist maintaining active and open dialogue with the wider Vertiv service management team
Key Responsibilities:
A Member of the Team At Vertiv you wont just be a UPS Customer Service Engineer you will be a valued member of the Vertiv Service Operations team. We are passionate in collaborating to reach and exceed our clients expectations. Youll deliver towards this by contributing with your technical expertise taking ownership of situations and support other UPS service team members with best practice and innovative solutions.
Customer Focused
Delivery Customer excellence is a core Vertiv Value. Expectation to respond appropriately in a timely manner and professionally to all service calls whilst on duty. You will leverage your expert knowledge of UPS Batteries Power Distribution and Site Monitoring equipment to deliver excellent customer experience and service. You will have the opportunity to attend customer site meetings provide technical recommendations to clients and colleagues.
Flexibility
Our clients expect their systems to operate 24/7/365 and ultimately Vertivs critical infrastructure to do the same therefore your flexibility is pivotable to the Customer Service Engineer role where a reasonable amount of night and weekend work is necessary. We make this fair and equitable so that everybody shoulders their corner of the responsibility.
Regulatory Process and Health & Safety Excellence
You will be knowledgeable in current Health and Safety legislation to ensure our clients; you and our team are safe whilst carrying out site activities. Ensure all current Vertiv EHS processes are followed.
What Work Will You Be Doing
Planned routine maintenance of UPS and associated battery systems.
System commissioning startup load bank and site acceptance testing.
Remedial work tasks either as planned repairs or part of a callout activity.
Fault finding investigations and rectification.
On site customer familiarization training.
Extensive travel necessary to customer sites of varying locations.
Be included on the UPS callout rota to provide 24hour response.
Employment Type
Full Time
