Food & Beverage Team Member
Food & Beverage Team Member
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As a Food & Beverage Team member you will ensure that the restaurant and bar operate efficiently and profitably while maintaining their reputation and ethos. You are responsible for the business performance of the restaurant as well as maintaining high standards of food service and health and safety. By tailoring each guests experience to their unique tastes you will create memories as delightful as the dishes.
Your daytoday
- You will welcome our guests recommend food and drink and help keep service on track and up to standard
- You will be the face of the outlet communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
- Have a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively and points learned from complaints are used to enhance future customer service
- Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times.
- Ensure all products are served according to IHG standards;
- Ensure the restaurant areas are maintained in a clean and orderly manner at all times;
- Ensure accurate billing
- Demonstrate perfect knowledge of all menu items and daily specials
- Ensuring a high standard of personal hygiene and personal presentation at all times.
- Work in a safe and tidy manner and report any hazard accident loss or damage to management.
What we need from you
- Previous hotel/hospitality experience advantageous
- Complaint handling skills
- Good presentation and appearance
- Excellent verbal communication Skills
- Customer care skills
- Working in a team
- Flexible working shifts
- Willing to multiskill and support other areas of the hotel
Benefits
- Exclusive access to the employee recognition & reward scheme Heeton Rewards
- Servicebased annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heetonoperated and IHG hotels
- Life Assurance Income Protection and Employee Assitance Programme
- Referral scheme
- Numerous voluntary benefits including buy holiday scheme Cycle to Work Medicash Health Plan and many more
- Heeton is an expanding company which offers excellent career training and development opportunities
- Fantastic career potential with one of the UKs fastgrowing hotel operators
- Retention bonus on completion of 3 and 6month service
You will be centrally located in Glasgow an 8minute walk from Buchanan Street and 11 minutes by foot from George Square. The Glasgow Central train station is a 5minute walk. This 4star hotel is 0.8 mi (1.2 km) from Royal Concert Hall and 1.3 mi (2.1 km) from OVO Hydro.
In line with the requirements of the Asylum & Immigration Act 1996 all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Employment Type
Part-Time
