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The Program Manager provides leadership management coordination and direction for all assigned programs and systems and is responsible for operational performance and ensuring the needs of the program are achieved. Manages program/system performance coordinates resources and balances workload to achieve objectives and strategies. Works with physicians APPs allied health staff and practice leadership in development and execution of strategic plans programmatic logistics process improvement opportunities and program certification requirements. Provides subjectmatter expertise regarding program system and project. Independently leads problemsolving and decisionmaking activities (in alignment with supervisors and practice leadership) within the program/system scope and change management process assessing risks and actions to accomplish goals. Continually evaluates processes and procedures for effectiveness and efficiency while implementing quality improvement efforts. Participates in meetings work sessions and presentations to ensure timely communication. Accountable for the achievement of program goals objectives timelines and programmatic certification. Determines and establishes programmatic/systematic infrastructure stakeholder relationships and recommendations of communication plans. Manages/coordinates multiple complex systems/programs with internal and external customers. Develops program strategy program planning implementation plan(s) and program metrics. Ensures high quality and minimum program costs by implementing and maintaining a quality management program across all programs/systems.
Bachelors degree required in management business administration health care administration clinical care or related field with a minimum of 5 years of related experience; OR Masters degree in management business administration health care administration clinical care or related field with a minimum of 3 years management or related experience required. Working knowledge of clinical practice/operations data management timeline/project management computer/related systems are required.
Must have demonstrated competencies in strategic and program/systems thinking business acumen clinical practice operations decisionmaking leading change change management global thinking influence without authority communication conflict resolution process and systems change and performance excellence. Demonstrated project management and knowledge of continuous improvement methods. Must have the ability to independently manage a varied workload of projects and assignments with multiple priorities in a rapidly changing environment. Will need to take initiative to develop and implement innovative solutions to issues with significant financial and operational impact to the program. Working knowledge and understanding of performance metrics planning and resource development/enhancement is essential. Must have strong interpersonal skills with demonstrated effectiveness in management and group dynamics including team problem solving skills. Excellent written and verbal communication skills including presentation skills are required.
Required Experience:
Manager
Full-Time