System Support Specialist
System Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Are you a techsavvy problem solver with a passion for exceptional service
Join CCA Global Partners as a System Support Specialist in our Manchester NH office and become part of a collaborative friendly and highperforming IT team that values trust integrity and innovation.
In this hybrid role youll provide critical IT support across software and hardware platforms ensuring smooth technology operations for our employees contractors and members. Were looking for a technically skilled customercentric professional who thrives in a fastpaced environment and is always eager to learn and help.
What Youll Do
- Resolve Help Desk tickets across Windows and macOS systems prioritizing and escalating based on business impact.
- Support mobile devices (iOS Android and other platforms).
- Manage and maintain hardware/software inventory and lead device refresh cycles.
- Handle user setups installations upgrades and maintain accurate documentation and procedures.
What You Bring
- At least 2 years of IT support experience and a high school diploma (or equivalent).
- Excellent communication grammar and customer service skillsfriendly tactful and solutionsfocused.
- Strong working knowledge of Microsoft Windows Office suite email systems calendaring tools and spam filtering.
- Experience with macOS iPads and mobile device support.
- Preferred: Certifications like CompTIA A MCSA Windows or Technical Support Professional (TSP).
How We Take Care of You:
- Honored as one of New Hampshires Best Companies to Work For many times since 2002 including Hall of Fame honors inand 2024.
- We provide YOU the ability to collaborate with a passionate group of leaders peers and amazing Members!
- We recognize YOU for your accomplishments and contributions through development growth and compensation!
- We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of and we support you and your loved ones through lifes various stages and situations.
Embrace the CCA Way: We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.
Ready to make a difference Say YES and well say WELCOME HOME!
#LIHYBRID
Required Experience:
Manager
Employment Type
Full-Time
