MSP-CX QA, Mechantronics and Sustainable Packaging

In the Mechatronics & Sustainable Packaging Customer Experience organization we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products lifecycle (from product development to deployment to support & service) embodying Amazons leadership principle: Customer Obsession. We raise the bar on the readiness of new technologies in deployment and on the performance of those already in production; our mission is to transform standalone workcells into endtoend integrated solutions that are safe easytooperate easytomaintain easytodeploy and easytoservice. Are you enthusiastic about the latest advancements in Mechatronics Sustainable Packaging (MSP) automation technology Would you like to play a vital role in Amazons dynamic growth If you have a passion for making an impact on the future today consider joining Mechatronics & Sustainable Packaging Customer Experience Organization. In the position of Operations Engineer Deployment & Rampup you will be tasked with overseeing multiple products programs projects and involved in deploying MSP solutions. This encompasses deployments at both newly constructed sites and operational fulfillment centers. As an Operations Engineer your primary role is to own the coordination and execution of installation commissioning and performance rampup of the product in the field allowing the engineering and product team to focus on the system performance improvement and optimization. In parallel to the execution you will be responsible for driving continuous improvement ideas into both the deployment cycle time (safety quality and productivity) and will be responsible for detailing engineering design improvements to the hardware engineering and product teams to simplify the installation. This role will require the ability to build relationships and capture and synthesize the voice of the customer. Typically owning either a full program or a program region the Operations Engineer sets standards and maintains quality within their scope of responsibility. The role requires comfort in handling highly technical work scopes related to automation installation as well as addressing typical project management escalations that may arise during installations at construction sites or live operation warehouses. The ideal candidate is proactive and takes independent initiative to improve MSP technology. In parallel to the execution you will be responsible for driving continuous improvement ideas into both the deployment cycle time (safety quality and productivity) and will be responsible for detailing engineering design improvements to the hardware engineering and product teams to simplify the installation. This role will require the ability to build relationships and capture and synthesize the voice of the customer. Come help us make history! Project durations vary from a few days to several months with travel across the US and if the candidate is open to it some international work. This is a travelbased role and you will be expected to travel to meet the requirements of your projects across North America upwards of 75% or more.

Key job responsibilities
Design implement and support metrics for the program
Collaborate with BI/Data Engineering teams to drive the collection of new data and the refinement of existing data sources to continually improve quality
Review information from multiple sources to confirm data integrity
Provide clear and timely reporting of key performance metrics across internal & external stakeholders

5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
50% of travel is required for this role
Lift up to 49 pounds and frequently push pull squat bend and reach. Participate in teamlifts for items over 50lbs.
Stand/walk for up to 12 hours
Work in an environment where the noise level varies and can be loud
Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
Continuously climb and descend stairs

Knowledge of AutoCAD VBA and SQL at the intermediate level
Experience working with and managing third party vendors
Experience with Six Sigma lean manufacturing

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $68900/year in our lowest geographic market up to $126400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.