Senior Associate, Technology Services

About us

WeWork India is one of Indias leading flexible workspace operators Great Place To Work certified (Nov 2024 Nov 2025) aimed at creating flexible workspace solutions for companies of all sizes.

Since its inception in India in 2016 WeWork India has expanded across 63 operational centres in Chennai New Delhi Gurugram Noida Mumbai Bengaluru Pune and Hyderabad. WeWork India meets distinct workspace needs for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions.

At WeWork India were driven by collaboration creativity and a shared vision to redefine the future of work. If youre looking to be part of a dynamic fastgrowing organisation that values talent and fosters growth join us and build your future with WeWork India.

For more information please visit our website the role

The Member Technology Associate will be the primary point of contact for the Member Technology Team ensuring a seamless IT experience for WeWork members. They will develop and implement tailored IT solutions assist with installations and provide ongoing support. This role is crucial in delivering exceptional technology services to both members and locationbased employee teams while leveraging innovative technologies to enhance the Member Experience.

Role and Responsibilities

• Support the onsite Community Team and WeWork Members by resolving advanced technical issues and implementing appropriate solutions
• Provide prompt responses to member requests while managing and maintaining the Salesforce Service Cloud system
• Diagnose technical issues design and implement resolutions efficiently
• Install and support IT services including network resources and peripherals
• Guide Community Team members in providing Level 1 IT support for members
• Configure network printing resources including print servers printers and other peripheral devices
• Identify recurring IT issues and collaborate with relevant Member Technology teams for resolution
• Monitor and ensure the reliability of WeWorks Member Technology Infrastructure
• Work closely with Community Networking AudioVisual IT Business Development teams and thirdparty vendors to perform cabling repairs and approved installations
• Obtain vendor quotes and coordinate with procurement teams for PO releases
• Manage vendor relationships and escalate issues as needed
• Support and contribute to various Member Technology projects and initiatives

Experience and Qualifications

• Degree in a relevant technology field
• 23 years of experience in IT endpoint support
• 23 years of experience in IT infrastructure support (fieldwork preferred); CCNA knowledge is a plus
• Strong understanding of data networking principles and architecture
• Experience in vendor management including obtaining quotes and coordinating with procurement teams for PO releases
• Ability to manage vendor escalations effectively
• Contribution to various Member Technology projects and initiatives
• Expertise in Microsoft and Apple business applications and operating systems (Enduser IT services)
• Strong customer service skills including empathy diplomacy and problem resolution
• Effective communication skills both verbal and written with the ability to explain technical concepts to nontechnical users
• Proficiency in using support tools to improve problemsolving efficiency and productivity

Equal Opportunity Employer

WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race religion national or ethnic origin sex sexual orientation gender identity or expression age disability veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote are based on merit competence performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India our commitment to you is that youll be surrounded by career opportunities in a culture that fosters collaboration flexibility and inclusion.