Care Coordinator
Care Coordinator
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$ 47005 - 55300
1 Vacancy
Job Description
Two Chairs is building a new kind of mental health system based on the idea that the status quo isnt good enough. Industrybest clinician experiences better client outcomes groundbreaking innovation and access to the highest quality care are how well raise the bar for the entire industry. With that were excited and honored to have been recognized as a 2025 Great Place to Work 2024 Fortune Best Workplaces in the Bay Area and 2023 San Francisco Business Times Bay Area Best Places to Work.
Diversity equity and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they dont think they meet every expectation of the role.
About the role
Care Coordination is part of our Care Operations team which supports the operational processes needed to deliver exceptional mental healthcare. Care Coordination is a customer support team whose mission is to deliver and facilitate a bestinclass experience to our clients and to our clinical team. Care Coordination operates at the juncture of many functions and collaborates with Product & Engineering Clinical Care Care Operations Marketing and Business Development.
Youll be responsible for supporting our prospective and active clients throughout their care journey at Two Chairs.
Core Areas of Responsibility
Client Communications
- Support our clients via phone and email in 8 hour shifts between 9am 5pm PST/EST.
- Serve as an empathetic point of contact for clients as they navigate care at Two Chairs.
- Explain basic insurance benefits and Two Chairs billing & insurance processes to prospective clients and/or clients actively in care.
- Continue to support clients throughout their care journey by answering questions related to care logistics and billing and insurance.
Clinician Communications
- Support our clinical team with various operational workflows such as scheduling logistics and refund requests.
- Help redirect clinician questions to the right team when necessary.
Impact and Success Indicators
Where youll make an impact in the first 90 days:
- Onboard into Care Coordinator workflows
- Begin to work independently on basic client and clinician communications
Where youll make an impact in the first year:
- Remove common barriers to seeking mental healthcare by providing accessible supportive and informative support to our clients
- Support with onboarding new Care Coordinators
- Be a key contributor to company priorities by helping ease processes for our clients and clinicians.
Youll be successful if you are:
- Comfortable speaking on the phone with a diverse range of clients
- Excited about communicating efficiently clearly and comprehensively
- Knowledgeable or interested in learning about health insurance and claims submission
- Detailoriented and excited about problemsolving to get the job done
- Comfortable working in a metricsbased environment
- Excited about navigating a growing rapidly changing and sometimes ambiguous environment
Compensation & Benefits
The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $47005 and $55300. The full salary range for this fulltime nonexempt role is $47005 $61295.
Additional perks and benefits:
- Equity in a highgrowth startup
- Paid time off including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Years Day
- Comprehensive medical dental and vision coverage
- 401(k) Retirement savings options
- Onetime $200 Work from Home reimbursement
- Annual $1000 Productivity & Wellness Stipend to support your personal and professional goals
- Annual $500 subsidized company contribution to your healthcare FSA or HSA
- Paid parental leave
Outreach Notice to Applicants
We are thrilled that youre interested in joining our team! To ensure a consistent and equitable hiring process for all candidates we kindly ask that you refrain from reaching out to current employees regarding the role your application or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward.
All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
#LIRemote #LIAA1
Required Experience:
IC
Employment Type
Full Time
