A servers role is to take orders and deliver food and beverages to our guests enhancing their dining experience. This position requires patience personality and perseverance to succeed. Responsibilities include greeting and serving guests providing detailed menu information multitasking various frontofhouse duties and handling payments all while thriving in a fastpaced environment. The Front Server will be courteous to customers ensuring they enjoy their meals and will be a team player communicating effectively with kitchen staff to ensure orders are accurate and delivered promptly.
Ultimately it is the duty of the Front Server to provide an excellent overall dining experience for our guests.
Type: Hourly Full Time
Pay rate: $17.25/hr tips
Duties and Responsibilities:
Responsibilities include but are not limited to:
Working with the team to create great energy and atmosphere.
Greet each guest with a cheerful or positive attitude and a smile.
Taking out trash and keeping restaurant clean and organized freeof dirtyplates and glassware.
Running food to tables and ensuringguests are receiving their correct order.
Handling the food in a timely manner to ensure optimal food temperature.
MUST have a great understanding of the menu and what is in each dish.
Fill water glasses when necessary.
Clearing empty food plates when guests are finished.
Wiping down and sanitizing tables when guests are done eating.
Keeping the restaurant stocked with adequate supplies such as plates napkins silverware and glasses.
Greet and escort customers to their tables.
Present menu and provide detailed information when asked (e.g. about portions ingredients or potential food allergies)
Prepare tables by setting up linens silverware and glasses.
Inform customers about the days specials.
Offer menu recommendations upon request.
Upsell additional products when appropriate.
Take accurate food and drinks orders using POS ordering software and order slips.
Check customers IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
Communicate order details to the Kitchen Staff.
Serve food and drink orders.
Check dishes and kitchenware for cleanliness and presentation and report any problems.
Qualifications:
Possess excellent communication skills.
Understands and follows written directions.
Must be able to provide legible communication.
Works cooperatively in a team environment.
Must be comfortable learning new skills.
Can perform calmly under pressure.
Uses critical thinking reasoning skills to solve problems quickly.
Manages time effectively.
Skills and Attitudes: Mustbe motivated hardworking passionate and able to handle multiple tasks and responsibilities.
Required Traits:
Able to work at a rapid pace while maintaining attention to detail ability to multitask.
Must be skilled in time management.
Exhibit an excellent service attitude.
Accommodating guests and exceeding their expectations.
Show enthusiasm for the job and for the restaurant.
Must be considerate patient and willing to help fellow employees.
Must have a positive selfimage and be able to command the respect of the employees.
Tolerate pressure and work calmly and efficiently during busy times.
Must handle guest complaints according to restaurant policies and procedures.
Must possess excellent customer service skills and understand the importance of damage control.
Possess the highest work ethics personal morals and honesty beyond reproach.
Professional articulate friendly and punctual.
Possesses and exhibits the drive to provide exceptional service.
Part time flexible hours are (able to workdays nights weekends holidays).
Proficient in computer skills including POS systems and iPad applications.
Professional appearance appropriate for a premier restaurant.
Ability to work in a stressful fastpaced environment
Must be able to work holidays nights and weekend
Education:
Must have one or more of the following:
Minimum of 12years serving experience required in fine dining or upscale restaurant.
Equivalent combination of education and experience.
Certificates Licenses and Registrations:
San Diego County Food Handlers Card (must be turned in within 30 days of employment).
Antiharassment and nondiscrimination 1hour class.
RBS Responsible Alcohol Service (must be turned in when training concludes)
Physical Requirements:
Must be able to sit stand or walk for up to 8 hours at a time.
Must be able to lift at least 50 pounds safely and properly.
Must be able to bend stoop and climb.
Must be ableto push and pull.
Venue
The concept behind Rustic Root is simple: Were creating the kind of neighborhood place you can eat at every week and never get tired of going back. Our menu features modern takes on honest American comfort food and regional favorites prepared daily from scratch. The kind of approachable delicious food that makes it easy for anyone to find a gottatrythat dish.
We pair that with an atmosphere that is vibrant stylish and inviting. Hip enough for a night out but still welcoming enough to be a family favorite. Then we mix in those little extras that keep our friends family and neighbors coming back. Beloved signature items and special services along with touches of personality like festive decorations special events and menus for holidays yearround create the flair and personality that makes Rustic Root a neighborhood fixture.
ABOUT RMD Group
RMD Group was formed by three partners who had a passion for hospitality and creating unforgettable experiences. For over a decade RMD has been a driving force in the industry creating some of San Diegos most successful and exciting concepts including Rustic Root Huntress Lumi Side Bar and FLUXX. In addition the group works with a thriving portfolio of hospitality and lifestyle concepts that include Ballast Point Brewing and Hard Rock Hotels Float and 207. RMD brings extensive expertise in all areas of consulting including design development and management plus a talented team of industry leaders that continue to elevate guest and client experience in San Diego and beyond.
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