Market Associate
Market Associate
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Salary Not Disclosed
1 Vacancy
Job Description
The Community you will join:
Our Supply Team is growing and we want you to be part of it! As a Market Associate you will play a crucial role in the retention growth and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts helping them optimize their listings improve pricing strategies and enhance their overall success on Airbnb.
The difference you will make:
As a Market Associate you will be responsible for the retention and growth of longtail Hosts in an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization pricing optimization host recruitment and platform education. In addition as these Hosts successfully grow on the platform it will be imperative that you help them maintain bestinclass hospitality standards for an excellent guest experience. Beyond onetoone account management responsibilities youll also support Senior Market Managers on your team to deliver onetomany education programs such as webinars and scaled email communication. Ultimately this team will be responsible for helping longtail Hosts thrive on Airbnb.
A typical day:
- Manage a book of business consisting of host entrepreneurs and rising hosts ensuring their retention growth and optimization on Airbnb.
- Conduct oneonone optimization and onboarding conversations providing strategic recommendations on pricing availability and listing quality.
- Secure availability over high compression dates ensuring hosts maximize their revenue potential.
- Educate hosts on product updates and policy changes while channeling their feedback to internal teams.
- Respond to host inquiries and provide timely highquality support to improve their experience on the platform.
- Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.
- Develop longlasting relationships with hosts ensuring they receive ongoing support tailored to their needs.
Your expertise:
- 3 years of experience in new sales account management or partner support.
- 2 years of hospitality/travel industry experience (nice to have).
- Strong time management and prioritization skills with the ability to manage multiple accounts effectively.
- Proven experience working a book of business driving engagement and growth through proactive account management.
- Highly goaldriven with a strong bias for action and persistence in the face of challenges.
- Excellent communication and presentation skills with the ability to engage effectively via phone email and inperson.
- Proficiency in CRM tools particularly working with leads and opportunities (Salesforce experience is a plus).
- Fluency in English (mandatory).
Your Location:
Due to the nature of this position the successful applicant will need to be based in California Washington Oregon or Hawaii to be able to conduct their work. Currently employees can not be located in: Alaska Indiana Nebraska North Dakota Ohio South Dakota Wisconsin Alabama Mississippi Oklahoma Delaware And Rhode Island. This list is continuously being updated please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement and allow us to attract creativelyled people and to develop the best products services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application please contact us at: . Please include your full name the role youre applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
Required Experience:
IC
Employment Type
Full Time
