ACH Bill Pay Team Member I, Marlborough, MA, Full-Time, Hybrid
ACH Bill Pay Team Member I, Marlborough, MA, Full-Time, Hybrid
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Schedule
Schedule: Mon Fri: 8 AM 5 PM (40 Hours)
What Youll Do
Summary/Objective:
ACH and Bill Pay support are critical functions of the credit union. Overall responsibilities include:
- Ensuring ACH and Bill Pay transactions are processed in a timely manner.
- Provide support and timely resolution to staff and members through Service Excellence and support the credit unions quality initiative through teamwork innovation and efficiency.
- This team member has good industry knowledge and may have an understanding of NACHA rules and payment regulations for the Electronic Payments department.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Accurately process and support a variety of ACH Transactions which includes but is not limited to ACH Origination A2A and P2P ACH Stops and Disputes Member to Member transactions and resolution of all member exceptions. Knowledge of administrative portals will also be a key function of research.
- Process a variety of Bill Payrelated functions which includes but is not limited to Bill Pay research
- Work directly with members vendors and thirdparties for payment resolution
- Frontend member research support
- Complete system testing and validation for the host/core system in addition to various other systems used to complete daily job tasks
- Complete required annual Compliance training as well as any other assigned training by deadline
- Attend industry seminars and webinars
- Train other team members or departments as needed
- Actively contribute to all DCUs Success Sharing initiatives
- Identify and when appropriate assist in implementing ideas that will help improve efficiencies in the work area department and throughout DCU
- Actively contributes to DCUs Success Sharing initiatives and practices DCUs principles of People Come First; Do the Right Thing; Make a Difference
- Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
- Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
- Performs work functions with attention to detail within established timeframes and follows through as needed to complete tasks
- Meets or exceeds performance goals including but not limited to service level achievement timeliness of tasks quality of work service quality and others as assigned
- Perform all other jobrelated duties as assigned by Manager(s)
What Youll Need
- Similar workrelated experience financial institution preferred
- Excellent PC skills required to include but not limited to MS Word and Excel
- Prior customer services experience preferred
What We Do
DCU is the largest credit union headquartered in New England serving more than one million members in all 50 states. With over 1900 team members we strive to make DCU a great place to work with an excellent worklife balance and a community that cares.
DCU is an equalopportunity employer and we value diversity inclusion and equity at our company. We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.
If youre applying for a job and need a reasonable accommodation for any part of the employment process please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
DCU is not currently offering Visa transfer/ sponsorship for this position.
Employment Type
Full-Time
