2nd Shift Dispatch Supervisor
2nd Shift Dispatch Supervisor
Posted on :
04-05-2025
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1 Vacancy
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Job Description
Job Details
A360 Tulsa Tulsa OK
Full Time
$40000.00 $50000.00 Salary
All
Description
The Dispatch Supervisor is responsible for all activity on the traditional alarm side of the Monitoring Center ensuring efficient and accurate response to alarm signals. This includes managing schedules providing ongoing training for agents and handling escalated customer calls.
Essential Duties and Responsibilities
- Management of alarm queues to ensure response time goals are met.
- Management of inbound alarm response line to ensure service level goals are met.
- Provide coaching and mentoring to agents.
- Schedule and manage agent shifts and breaks to ensure adequate staffing.
- Has regular 1:1 meetings with dispatch agents to provide feedback and answer questions.
- Conducts weekly team meetings.
- Collects and records daily agent stats.
- Completes annual performance reviews for all their direct reports.
- Ensure all agents are following the Alert 360 attendance policy.
- Training/development of agents.
- Identifies and develops agents for promotion into leadership roles.
Scope of Responsibility
The Dispatch Supervisor will report directly to the Dispatch Manager. Direct hourly reports include dispatch agents levels 14.
Qualifications
Job Qualifications
- High School diploma or equivalent.
- Excellent attendance record.
- Minimum 4 years dispatch or call center experience.
- Strong coaching/development background.
- Demonstrated ability to multitask in a highly detailed environment.
- Excellent workflow coordination skills.
- Outstanding communication and people skills.
- Sound judgment and critical thinking skills.
- Ability to solve problems and prioritize tasks effectively.
- Selfmotivated.
- Ability to remain calm and effective in highpressure situations.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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