Vice President, Center of Excellence
Vice President, Center of Excellence
Posted on :
04-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
04-05-2025
Job Description
The Company
Simply put SpryPoint provides Smart Solutions for Smart Utilities.
In February of 2023 SpryPoint received a strategic investment from Norwest a leading venture and growth equity investment firm. With this investment SpryPoint will build on its significant business momentum over the past three years expanding its team and positioning the company to continue increasing market share of its missioncritical cloudnative solutions for smart utilities.
In todays fastevolving landscape successful implementation isnt just about having the right productits about having the right approach expertise and best practices to drive impact.
We are looking for an exceptional individual to build and lead our Client Solutions (Professional Services) teams Center of Excellence (CoE) to empower our teams partners and clients with the knowledge processes and tools to implement and train on our solutions effectively. With executive sponsorship and crossfunctional alignment the Center of Excellence will become a cornerstone of our implementation excellence strategy.
This role entails driving capabilities building and development for our Implementation Specialists (IS) Solution Architects (SA) and Project Management (PM) roles including Team Leads (TL).Note that these roles are managed on a day to day basis by our Client Solutions Project Portfolios outside of the CoE.
Under the CoE this person will lead our Project Management Office (PMO) and our Training and Enablement for employees clients and partners.
This position offers an exciting opportunity to collaborate with crossfunctional teams lead and manage highimpact and high visibility (ELT and Board level) projects and contribute to the overall success of our software solutions and clients. This leader will play a key role in driving strategic and transformative initiatives across Client Solutions and SpryPoint that help our team to scale effectively and efficiently while delivering remarkable client experiences and exceptional performance and results.
What Youll Do:
- Developing and running comprehensive training and enablement programs that reduce ramp time required for new team members and drive industry product implementation and business process knowledge and skills.
- Delivering standard product training to clients at the beginning of implementations and to employees and partners.
- Developing and rolling out product and implementation certifications.
- Creating professional training content and courses where applicable for our employees partners and clients. SpryPoint Solution training will be both product and process/role based.
- Responsible for SpryPoints Living Lab a real world environment operating and demonstrating our solutions.
- Continuously evaluating enhancing and improving IS SA PM and TL processes and methodologies to drive quality efficiency scalability and effectiveness.
- Supporting IS SA and PM team leaders on client projects within the portfolios.
- Partnering with People Ops to develop career paths competency models and performance management criteria for IS SA PM and TL team members.
- Managing and teaming with the PMO Leader responsible for ensuring the successful execution of projects optimizing project management processes and driving project governance operational excellence and consistency across our delivery portfolios.
- Standing up and establishing the physical CoE in Atlanta GA.
- Supporting hiring of quality candidates for Client Solutions organization.
What Were Looking For:
- Proven experience building a CoE supporting Professional Services within an enterprise B2B software company.
- Proven experience (8 years) in training and enablement leadership roles within a professional services organization inside an enterprise B2B software company.
- Strong understanding of project management methodologies (e.g. Agile Waterfall) and frameworks (e.g. PMBOK).
- Excellent leadership communication and interpersonal skills with the ability to influence and collaborate effectively across all levels of the organization.
- Strategic thinker with a track record of driving results and delivering highimpact projects and initiatives on time and within budget.
- Proficiency in Learning Management software (LMS) Knowledge Management software such as Confluence project management software tools such as Jira Microsoft Project Kantata or similar platforms.
- Bachelors degree in Business Administration Computer Science Engineering or related field; Masters degree preferred but not required.
- Utility experience is considered a strong asset.
- Willing to travel up to 20%.
Why SpryPoint
Autonomous working environment with flexible working hours
Competitive compensation package
Macbook $500 towards your home office setup
Health dental vision and life insurance
Generous PTO day Summer Fridays and flexible sick days
RRSP (Canada) and 401k (US) matching program
Professional development courses $2500 annual tuition assistance and a book bounty program
Annual company events (SpryPalooza!) and team offsites
SpryPoint is an equalopportunity employer. We do not discriminate and encourage applications from everyone regardless of race religion colour national origin ancestry sex sexual orientation gender identity age physical or mental disability medical condition genetic characteristics veteran or marital status pregnancy or any other classification protected by applicable local state or federal laws.
If you need any accommodations or adjustments throughout the interview process and beyond please let us know and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.
Please note that to maintain our SOC 2 compliance we ask all candidates to complete background check and identity verification as a final step in our interview process.
Required Experience:
Chief
Employment Type
Full-Time
Key Skills
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