CSR - Inbound -
CSR - Inbound -
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Job Description
Job Title: CSR Inbound
Location: Remote (EST Time Zone)
Salary Range: up to 1300 USD basic pay plus commission opportunities to earn up to $300 more/month USD
Work Schedule: Monday Friday 9:00 AM to 5:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.
About the Company:
Sagan represents a home services company providing essential plumbing HVAC and electrical services. The team values efficiency customer satisfaction and smooth coordination between office staff and field technicians.
Position Overview:
The CSR Inbound plays a key role in handling customer inquiries coordinating service requests and dispatching technicians efficiently. This role requires strong communication adaptability and multitasking in a fastpaced environment.
Key Responsibilities:
- Handle inbound and outbound calls assisting customers with service requests.
- Dispatch service technicians (plumbing HVAC electric) based on location availability and urgency.
- Adjust schedules and processes quickly to meet operational needs.
- Manage multiple customer interactions simultaneously ensuring timely service and resolution.
- Deescalate customer concerns professionally.
- Lead assigned projects ensuring timely .
Qualifications:
- Experience in a dispatching role (home services logistics or similar preferred).
- Strong organizational and multitasking skills.
- Excellent communication skills and ability to handle customer concerns professionally.
- Comfortable working in a fastpaced environment with frequent schedule adjustments.
- Proficiency in scheduling software (ServiceTitan experience is a plus).
NicetoHaves:
- Customer service experience in a home servicesrelated industry.
- Familiarity with ServiceTitan or other dispatch management software.
Resume Submission Guidelines:
To help us review your application efficiently please submit your resume in textbased PDF format only.
Avoid uploading scanned documents image files (JPG/PNG) or Word documents (DOC/DOCX) format to prevent your application from being overlooked.
Important: For timely processing both your resume and introductory video must be submitted in English.
Employment Type
Full Time
