Implementer / Developer (ServiceNow)

Implementer / Developer ServiceNow

Huntsville AL

IPTAs Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers team members subject matter experts (SMEs) technical leaders and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.

Our Team:

We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with fierce determination fearless integrity and passionate service. Our belief is that our people are the key to success. By encouraging and enabling continued learning our team members grow to achieve their personal career goals. We are looking for:

• Smart people with a passion for technology

• Ability to solve challenging business problems

• Selfdirected professionals

• Hunger to continually learn and grow

Background:

This position supports the discovery implementation and sustainment of a ServiceNow suite for a dedicated Department of Defense (DoD) community with significant leadership visibility. The Developer / Implementer will play a critical role in designing developing and deploying ServiceNow solutions across various modules including IT Service Management (ITSM) IT Operations Management (ITOM) Hardware Asset Management (HAM) Software Asset Management (SAM) and Human Resources Service Delivery (HRSD). This role requires technical expertise in ServiceNow development and a proactive approach to ensuring platform functionality scalability and compliance with DoD requirements.

This position is based 4 days onsite/1 day remote.

Responsibilities:

• Design develop and configure ServiceNow solutions across ITSM ITOM HAM SAM and HRSD modules to meet business and mission requirements
• Develop custom workflows business rules scripts and UI policies to enhance platform functionality and user experience
• Integrate ServiceNow with external systems and tools through APIs web services and other integration methods
• Work with stakeholders to gather requirements provide technical input and translate needs into actionable development tasks
• Conduct unit testing troubleshoot issues and resolve defects to ensure highquality deliverables
• Participate in system upgrades patching and hotfixes to maintain platform stability and performance
• Implement and maintain automated processes to optimize ServiceNow functionality and efficiency
• Create reports dashboards and KPIs to support operational insights and decisionmaking
• Document technical designs configuration details and workflows to ensure clarity and alignment with project objectives
• Provide guidance and mentorship to team members on ServiceNow best practices and development standards
• Ensure compliance with DoD security frameworks including RMF NIST 800171 and CMMC standards
• Participate in Agile ceremonies contributing to sprint planning daily standups and retrospectives

Requirements:

• Education:
  • Bachelors degree in a technical field (e.g. Computer Science Information Systems or a related discipline) or equivalent experience
• Experience:
  • Minimum of 35 years of experience as a ServiceNow Developer or Implementer
  • Proven experience with multiple ServiceNow modules including ITSM; experience with ITOM HRSD HAM or SAM is a plus
  • Experience in DoD or federal environments is preferred
• Certifications:
• ServiceNow Certified System Administrator (CSA) required
  • ServiceNow Certified Implementation Specialist (CIS) for relevant modules (e.g. ITSM ITOM HRSD) preferred
  • ITIL certification is a plus
• Technical Proficiency:
  • Strong understanding of ServiceNow platform architecture development and integration
  • Proficiency in scripting languages (e.g. JavaScript Glide API) and integration methods (e.g. REST/SOAP APIs)
  • Experience with Agile development tools such as Jira or ServiceNow Agile Development
• Skills:
  • Strong problemsolving and troubleshooting skills with attention to detail
  • Excellent communication and collaboration skills to engage stakeholders effectively
  • Proactive and innovative approach to designing scalable and efficient solutions
• Clearance:
  • Active Security clearance required; eligibility for higherlevel clearance is a plus

IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color religion sex sexual orientation national origin age physical disability mental disability medical condition status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions including recruitment selection training compensation benefits discipline promotions transfers layoffs returns from layoff terminations and social and recreational programs on the principles of equal employment opportunity.

Our employees have diverse backgrounds skills and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.

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