BizOps Manager
BizOps Manager
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Job Description
About us:
The global hiring revolution is shaping a future where talent can thrive everywhere driving innovation and progress on a global scale.
Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring were creating a level playing field where businesses and individuals (like you) can compete grow and succeed regardless of geography.
Multiplier empowers companies to hire onboard manage and pay talent in 150 countries quickly and compliantly. Our mission is to build a world without limits where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform complete with worldclass EOR AOR and Global Payroll products means it has never been easier to seize the global hiring opportunity.
Were backed by some of the best in the business (Sequoia DST and Tiger Global) are led by industryleading experts scaling fast and seeking brilliant likeminded enthusiasts to join our team. The future is borderless. Lets build it together.
Key Responsibilities
- Own business operations effectiveness across postsales functions including Customer Success Support Finance and Onboarding.
- Drive visibility into how postsales teams spend their timeidentifying bottlenecks gaps and opportunities to improve productivity without compromising quality.
- Analyze operational data (e.g. ticket resolution times NPS impact CSAT scores) and recommend actions to improve efficiency.
- Build and maintain dashboards and reporting frameworks that highlight productivity resourcing gaps and process effectiveness.
- Act as the strategic right hand to business leadersoffering insights framing problems with data and influencing decisions across support and success functions.
- Partner crossfunctionally with systems teams to streamline and scale business processes using tools like Salesforce Zendesk and spreadsheets.
- Proactively diagnose root causes for customer issues (e.g. churn) and map them back to upstream functions like Marketing or Product.
- Lead and deliver operational improvement initiatives across systems workflows and performance metrics.
- Prepare and present business reviews to leadership with clarity and databacked recommendations.
Requirements
- 5 10 years of experience in Business Operations roles ideally within fastpaced SaaS environments.
- Proven track record of driving strategic and operational improvements across crossfunctional teams.
- Strong command over Salesforce (mandatory) and Zendesk (preferred); working knowledge of other tools like Tableau is a plus.
- Highly analytical and datadriven with proficiency in tools like Google Sheets Excel or BI platforms.
- Excellent communication and storytelling skills able to present insights clearly to senior stakeholders.
- Comfortable working in ambiguous and highgrowth environments with a strong bias for action.
- Experience in postsales business operations (Customer Success/Support/Finance) or strategic operations roles in SaaS businesses is a strong plus.
What We Offer:
- Highimpact role with the chance to play a key role in a rapidly growing company.
- Full autonomy in your role with the flexibility to work remotely.
- Work with a passionate energetic and diverse team.
- Competitive benefits recognition programs and career development opportunities.
- Attractive ESOPs giving you a stake in the companys success.
- Comprehensive health insurance coverage for you and your familys wellbeing.
- Generous holiday policy.
- A company that genuinely invests in your professional success.
Equal Employment Opportunity
Multiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
Manager
Employment Type
Full-Time
