Safety, Security, and Fare Enforcement (SaFE) Ambassador Lead
Safety, Security, and Fare Enforcement (SaFE) Ambassador Lead
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Job Description
Summary
This opportunity is only open to current King County Metro employees. External candidates will not be considered.
Metro Transits Safety Security and Quality Assurance (SSQA) Divisionseeks to hire aSafety Security and Fare Enforcement (SaFE) Ambassador Lead (PPM II). In this role you will manage daytoday operations and provide guidance and training to SaFE Ambassadors as well as perform project management duties. SaFE Ambassadors are part of a pilot program supporting both riders and transit operators. Working at Metro Transit Centers and neighborhood bus stops the Ambassadors offer inperson customer service including wayfinding fare information submitting facilities requests and other customer support services. Interacting with both the public and transit operators they provide riders with tools to encourage rider confidence and knowledge of the system.Metros SaFE Reform Initiative seeks to advance equity by building upon Metros past efforts and current work with partners. In collaboration with the community customers employees labor and the King County Sheriffs Office we are guiding reform of the departments safety security and fare enforcement functions including building relationships and resource allocation. SaFEs work informs practices policies and departmentwide procedures to eliminate harm and emphasize customer and employee wellbeing. In June 2020 the King County Executive declared that racism is a public health crisis and Metros Strategic Leadership team committed to becoming an antiracist proequity organization. Find more information here.
Metro Transits Safety Security & Quality Assurance Division provides leadership and the highest level of support and customer focus to continuously improve Metros safety culture and security practices to best protect Metro employees patrons and the communities we serve from harm.
Recruitment Info:This recruitment will fill one (1) TermLimited Temporary (TLT) or Special Duty Assignment (SDA) position expected to last through December 31 2027 with a possibility of extension. Additionally the selection process may be used to generate an eligibility pool for future TLT/SDA positions that may occur within this classification. The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.
Please note: Future TLT/SDA vacancies are anticipated in the next year. Even if you are not currently interested in a TLT/SDA role you are encouraged to apply to be considered for the eligibility pool.
Job Duties
Experience Qualifications Knowledge Skills
We are looking for candidates who have the following minimum qualifications:
- Experience in project management specifically in community engagement and DEIfocused efforts.
- Demonstrated ability or experience in standard operating procedure (SOP) development and frontline engagement.
- Experience in identifying training needs and creating training strategies and plans.
- Strong written and verbal communication skills.
- Ability to deliver complex information and trainings to diverse audiences.
- Proven customer service experience in dynamic fastpaced environments.
- Ability to work effectively within diverse teams and across all organizational levels.
- Strong organizational skills with the ability to manage multiple priorities independently.
- Proficiency in Microsoft Office Suite Teams and SharePoint.
Highly competitive candidates will have (desired but not required):
- Experience in developing written and visual training guides.
- Background in serving diverse and vulnerable populations including individuals with disabilities or limited English proficiency.
- Familiarity with SaFE Reform initiatives and public safetyrelated programs.
- Experience navigating public transit systems.
- Knowledge of Puget Sound geography and community landscape.
- Deep understanding of systemic inequities and their regional impact.
Supplemental Information
Necessary Special Requirements:
Drivers Abstract Review: Applicants must possess a valid drivers license with an acceptable fiveyear driving record which will be verified via a Drivers Abstract review before employment. The following violationsin the last five years will automatically disqualify candidates under consideration:
- Reckless or negligent driving
- Driving under the influence or driving while intoxicated
- Hit and run accident citation
- Vehicular homicide or vehicular assault
- Open container citation
- More than one atfault accident (does not include non atfault accidents)
- Any 1 suspension for a moving violation
- 3 or more moving violations
- Any license suspension revocation cancellation or disqualification based on a traffic or moving violation
- License restrictions (such as an ignition interlock device requirement)
- Any convictions for reckless or negligent driving hit and run leaving the scene of an accident driving while under the influence of alcohol or drugs vehicular assault or homicide
- Any alcohol drug or test refusal related occurrences
- Any other driving record incidents or occurrences that provide a reasonable basis to question the applicants ability to provide safe and public transportation
Employees must obtain a Washington State drivers license within 30 days of hire.
Background Check Requirement:Where a criminal conviction reasonably relates to fitness for the job duties Metro Transit is responsible for ensuring a safe and reliable public transportation system for its passengers and employees. The following criminal convictions may establish an impermissible nexus with positions requiring interaction with the general public unsupervised access to employees or the public or responsibility for Metro Transit property maintenance and safety:
Crimes of a sexual nature committed against an individual including but not limited to rape child molestation and unlawful sexual acts
Any crime of a sexual nature resulting in inclusion on the national sex offender registry
Crimes involving violent or assaultive behavior including but not limited to murder manslaughter rape robbery assault battery kidnapping extortion carrying or using a deadly weapon
Crimes involving the physical control sale use or transportation of controlled substances and/or operating a motor vehicle under the influence of drugs or alcohol. Note: The nexus of prior misdemeanor and gross misdemeanor convictions related to marijuana should be evaluated carefully in light of SB 5605 Misdemeanor Vacating for Marijuana.
Crimes involving dishonesty such as fraud embezzlement mishandling theft misappropriation of funds or property or possession of stolen property
Crimes involving serious or repeated discrimination or harassment based on race creed color religion sex gender identity disability or sexual orientation (municipal law applies in Seattle)
The above list does not constitute a comprehensive set of convictions with a potential nexus to Metro Transit classifications nor does it automatically disqualify an applicant from further employment consideration. For additional information please refer to RCW 43.43.830.
Who may apply: We are accepting applications from all qualified King County Metro Employees.
How to apply and Selection Process:If you are interested in pursuing this position please follow the application instructions carefully. If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the Talent Advisor: Sarah Ottele /
Applications will be screened to determine whether eligible candidates meet the minimum qualifications as well as for competitiveness completeness and responsiveness to the required application materials information below. The most competitive candidates may be invited to participate in one or more interviews and/or other selection process elements. Formal offers will be finalized after candidates have successfully completed any necessary preemployment processes such as internal record review or reference check drivers abstract review and background check.
Required Application Materials:Applications submitted without the following required application materials will be deemed incomplete and will be removed from consideration.
- An online King County application updated with accurate contact information and relevant work history with job duties going back at least 10 years (or more if necessary).
- Completed supplemental questions answered thoroughly and accurately.
- Letter of Interest no more than one page articulating why this specific role and SaFE Reform interests you. Also address the following prompt: King County Metro is committed to becoming an antiracist proequity mobility agency. Please tell us how youve applied one or more of the following four equity compacts to your work:
- share in power
- disrupt business as usual
- replace it with something better
- get comfortable with discomfort
- Resume
Position Details: This position is nonexempt from the provisions of the Fair Labor Standards Act and is eligible for overtime pay. This position is union represented by PROTEC17: Professional and Technical Employees Local 17.
Classification / Job Code / Grade / Union: Project/Program Manager II / 243207 / 58/ Protec17 (C4)Work Schedule Details: Employees will work 40 hours per week on a flexible work schedule as approved by their immediate supervisor with typical work hours between 6:00 a.m. and 6:00 p.m. Monday through Friday. Schedule assignments are subject to the staffing needs of the department. Some projects may require alternate hours as needed including occasional evenings and/or weekends. Work will require travel to various locations within the Metro service area. This position will be performed both indoors and outdoors and in inclement weather.
The work associated with this position will be performed or conducted primarily through onsite work and meetings. Some teleworking may be possible. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Forbes named King County as one of Washington States best employers.
Together with leadership and our employees were changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a differenceCome join the teamdedicated to serving one of the nations best places to live work and play.Guided by our True North we are making King County a welcoming community where every person can thrive. We value diversity inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting support and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply including Native American and people of color immigrants refugees women LGBTQ people living with disabilities and veterans.King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.
Employment Type
Temp
