Customer Service Manager
Customer Service Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
TriSMART Solar is a fullservice provider of affordable solar solutions. We believe that every home and business should have the opportunity to be powered by clean reliable and renewable solar power. Our team of experts is dedicated to delivering exceptional service and support to our customers. It is our mission to help people achieve energy independence quickly easily and affordably using the power of the sun and teamwork. Its what we at TriSMART call SMART energy for SMART people
Job Summary:
The Customer Service Manager will be responsible for overseeing the daytoday operations of the customer service department. This role involves managing a team of customer service representatives implementing strategies to enhance customer satisfaction and collaborating with other departments to improve overall customer experience.
Key Responsibilities:
Team Leadership: Manage and lead a team of customer service representatives providing guidance support and fostering a positive and collaborative team culture.
Customer Service Strategy: Develop and implement customer service strategies to enhance customer satisfaction and meet organizational objectives.
Performance Monitoring: Monitor and assess the performance of the customer service team setting performance goals and providing regular feedback to team members.
Process Improvement: Identify areas for process improvement within the customer service department and implement solutions to enhance efficiency and effectiveness.
Customer Relationship Management: Build and maintain strong relationships with key clients and stakeholders. Address escalated customer issues and ensure prompt resolution.
Training and Development: Conduct training sessions for customer service representatives to improve their skills and knowledge. Promote a continuous learning environment.
Metrics and Reporting: Establish and monitor key performance indicators (KPIs) to measure the effectiveness of the customer service team. Provide regular reports to senior management.
CrossFunctional Collaboration: Collaborate with other departments such as sales marketing and operations to streamline processes and improve the overall customer experience.
Customer Feedback: Collect and analyze customer feedback to identify trends areas for improvement and opportunities for enhanced service delivery.
Qualifications:
Bachelors degree in business administration marketing or a related field. Relevant certifications in customer service management are a plus.
Proven experience as a Customer Service Manager or in a similar leadership role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to develop and implement customer service strategies.
Experience with customer relationship management (CRM) software.
Analytical mindset with the ability to use data to drive decisionmaking.
Problemsolving skills and a customerfocused mindset.
Benefits:
Competitive salary and performancebased bonuses
Comprehensive benefits package including health dental and retirement plans
Professional development and training opportunities
Inclusive and supportive company culture
Opportunities for career growth and advancement
Salary: $50$60k
TriSMART Solar will give consideration to all qualified applicants without regard to race color religion sex national origin disability protected veteran status or any other protected classification
Required Experience:
Manager
Employment Type
Full Time
