Museum Store Sales Associate
Museum Store Sales Associate
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Job Description
Reports to: Director of Retail
Classification: Hourly nonexempt
Schedule: 25 hours per week with the ability to work weekends required (This is not a seasonal position. We are looking for individuals that are available year round.)
This is an onsite Bostonbased position. Local candidates strongly preferred.
Isabella Stewart Gardner Museum Core Values
Isabella Stewart Gardner believed that art had the power to change lives and she built a beautiful personal and immersive Museum setting to do so. Today the Isabella Stewart Gardner Museum (ISGM) is a living embodiment of her bold vision; its a dynamic place where ideas and creativity in all its forms inspire visitors. Through exhibitions music programs and performances we strive to tell new stories and challenge assumptions by engaging diverse voices and community members.
The Isabella Stewart Gardner Museum seeks to connect past with present develop and sustain mutually beneficial partnerships with our local communities and artists expand and diversify our audiences and generate opportunities for creativity. We are firmly committed to creating both an inclusive work culture and a welcoming visitor experience. Our fiveyearstrategic planoutlines the Museums core values goals and initiatives that serve as a renewal of Isabellas promise for the Museum to be a place for the education and enjoyment of the public forever.
Department and Position Overview
Gift at the Gardner a unique destination spot within the visual splendor of the Isabella Stewart Gardner Museum inspires the senses with products that reflect the Museums mission its historical collection our relationship with contemporary artists music and landscape.
The Museum Store Sales Associate will partner with the Director of Retail and colleagues to help our customers find the perfect memento for their visit to the Gardner Museum. The Sales Associate will be knowledgeable about the products presented fluent in the services that the Museum has to offer and will promote the Museums mission exhibitions programs and special events. As a representative of the Museum the Sales Associate will maintain the highest level of courtesy and service to the visiting public. The hourly rate for this position is $19.00.
Essential Functions and Responsibilities
Customer Service
- Arrive on time for all assigned shifts
- Create a welcoming experience for customers by providing excellent customer service
- Prepare the store for daily opening and closing in a safe and efficient manner; count cash drawers ensure POS equipment is properly working replenish back stock of products and all other store supplies
- Assist with inperson transactions online order pickups and phone special orders
- Maintain merchandise displays and store appearance ensuring the sales floor is fully stocked and visually inspiring
- Remain knowledgeable about store sales goals and actively participate in achieving those goals
- Demonstrate knowledge about the stores products and policies as well as exhibitions and programs happening in the Museum.
Demeanor and Interpersonal Relationships
- Warmly engage customers and ask openended questions to uncover their needs
- Be a friendly and approachable presence to all customers in our store and courteously respond to all inquiries
- Utilize sales talents to excite customers about our product assortment and close sales
- Remain calm and patient during peak traffic times
Teamwork and Collaboration
- Assist the General Manager and colleagues in administrative activities related to store operations and setting up for special events and special sales
- Communicate with colleagues in a joint effort to close sales and maintain flow of merchandise as a team
Problem Solving
- Possess a solutionsoriented approach to customer inquiries
- Be able to think on your feet to troubleshoot minor problems; ask for help from General Manager or colleagues when necessary
- Perform other duties as assigned
- High school diploma or equivalent
- Outstanding customer service background
- Prior professional retail sales experience; prior luxury goods experience a plus
- Ability to work well in a team environment; exceptional interpersonal skills
- Proactive; able to multitask and prioritize
- Reliable and prompt
- Comfortable and competent working with numbers/figures
- Familiarity and comfort with using POS systems
- Ability to safely lift up to 40 pounds; ability to climb ladders
- Ability to stand for extended periods of time
- This is not a seasonal position. We are looking for individuals that are available year round and will not consider applicants that can only work during the summer.
- Legal authorization to work in the United States.
- Must complete a preemployment background check to the Museums satisfaction.
COVID19 Protocols
All employees of the Isabella Stewart Gardner Museum are required to provide their COVID19 vaccination status. If an employee is not vaccinated they will need to go through an interactive process of requesting for religious or medical accommodation and to submit weekly testing results in addition to following other federal state and CDC recommendations.
Equal Opportunity Employer
The Museum is committed to affording equal opportunity to qualified individuals regardless of race color religion age (40 or older) disability national origin sex gender identity sexual orientation genetic information pregnancy childbirth or related conditions ancestry or status as a veteran. Consistent with our core values and our founders legacy the Museum is dedicated to building a work community that fosters collaboration excellence belonging and a diversity of perspectives and experience.
Request An Accommodation
Applicants with disabilities who are unable to fully access ISGMs online application system may contact us at for assistance with a reasonable accommodation.
Required Experience:
IC
Employment Type
Part-Time
