Architect, Collaboration
Architect, Collaboration
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Salary Not Disclosed
1 Vacancy
Job Description
Presidio Where Teamwork and Innovation Shape the Future
AtPresidio were at the forefront of a global technology revolution transforming industries throughcuttingedge digital solutions and nextgeneration AI. We empower businessesand their customersto achieve more through innovation automation and intelligent insights.
The Role
As a Presidio Architect Collaboration you will serve as a strategic technical leader and subject matter expert in advanced unified communications and collaboration technologies. You will lead complex enterprisescale collaboration projects from architecture and design through to implementation and handoff while also providing mentorship and technical oversight to engineering teams. Your role will be critical in ensuring successful project delivery and driving customer satisfaction across a wide range of collaboration and contact center platforms.
Travel:
This role will be remotely located in either of the following locations: King of Prussia Pennsylvania Glastonbury CT Morristown NJ Hauppauge Long Island with travel required to the client site as needed.
Responsibilities include:
- Lead the design and architecture of complex multiplatform collaboration and contact center solutions across enterprise customer environments
- Act as the technical lead and escalation point on large and highvisibility projects
- Define architecture standards best practices and technical documentation across projects
- Collaborate with customers to understand business requirements and translate them into scalable secure and costeffective technical solutions
- Provide strategic guidance on solution selection integration and deployment methods
- Mentor and support Senior Engineers and project delivery teams reviewing designs and offering guidance throughout the project lifecycle
- Lead discovery sessions workshops and design reviews with customer stakeholders.
- Interface with product vendors manufacturers and partners to ensure interoperability and bestfit technologies
- Produce highquality documentation including solution architecture diagrams design documents migration plans and asbuilt deliverables
- Stay ahead of industry trends and emerging technologies advising internal teams and customers on futurestate collaboration strategies
- Leverage automation and scripting to streamline complex deployment and operational tasks increasing project efficiency and consistency
- Apply deep expertise in network infrastructure and security technologies to architect troubleshoot and optimize all layers of the collaboration ecosystem
- Support presales activities as a technical SME when required
Required Skills and Professional Experience:
- Bachelors degree or the equivalent work experience and/or military experience
- 10 years of experience designing implementing and supporting advanced collaboration solutions
- Proven experience in leading and delivering largescale multisite collaboration deployments
- Deep handson knowledge of:
- Cisco Unified Communications Manager (CUCM)
- Cisco Unity Connection
- Cisco Expressway & CUBE
- Cisco UCCX and scripting
- Cisco WebEx Calling
- Microsoft Teams Calling
- Zoom Collaboration Solutions
- Gateways (MGCP SIP PRI FXO FXS)
- E911 (e.g. RedSky)
- QoS across enterprise network infrastructures
- Thirdparty integrations (Call recording Paging Faxing etc.)
- Experience architecting hybrid and cloud collaboration solutions including Cisco Webex Dedicated Instanceand Microsoft Teams Direct Routing
- Strong communication and presentation skills with the ability to influence technical and business stakeholders
- Ability to work independently and provide technical leadership in crossfunctional project teams
- CCNP Collaboration required
Preferred Skills and Professional Experience:
- Experience developing APIbased integrations using Python JavaScript or Java
- Experience with AWS voice and collaboration solutions (e.g. Amazon Connect Lambda Lex etc.)
- Familiarity with CRM and WFO integrations for omnichannel environments
- Experience guiding clients through cloud migrations and collaboration modernization strategies
- Advanced understanding of enterprise voice and video architectures
- CCIE Collaboration strongly preferred
- AWS or Microsoft certifications are a plus
Your future at Presidio
JoiningPresidiomeans stepping into aculture of trailblazersthinkers builders and collaboratorswho push the boundaries of whats possible. With our expertise inAIdriven analytics cloud solutions cybersecurity and nextgen infrastructure we enable businesses to stay ahead in an everevolving digital world.
Hereyour impact is youre harnessing the power ofGenerative AI architecting resilientdigital ecosystems or drivingdatadriven transformation youll be part of a team that is shaping the future.
Ready to innovate Lets redefine whats nexttogether.
About Presidio
At Presidio speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decadeslong history of building traditional IT foundations and deep expertise in AI and automation security networking digital transformation and cloud computing. Presidio fills gaps removes hurdles optimizes costs and reduces risk. Presidios expert technical team develops custom applications provides managed services enables actionable data insights and builds forwardthinking solutions that drive strategic outcomes for clients globally. For more information visit .
Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds including underrepresented and marginalized communities. We encourage women people of color people with disabilities and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.
Recruitment Agencies Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.
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Employment Type
Full-Time
