Licensed Transaction Coordinator - North Carolina
Licensed Transaction Coordinator - North Carolina
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Job Description
Behind every Redfin Agent is a team of talented real estate professionals whose number one goal is to deliver the best client experience in real estate. Working closely with our agents our Support Teams ensure clients are taken care of at every step in the homebuying and selling process. So whether youre starting your career need a change of pace or love the organizational side of real estate the Support Team at Redfin could be your perfect opportunity.
As a Transaction Coordinator your number one priority is to deliver service that provides agents with two primary benefits: time and peace of mind. Youll take ownership of every possible task appropriate for a coordinator and anticipate their needs by staying a step ahead so they can do what they do best help clients win! Your passion for delivering worldclass service experiences that create raving fans out of every agent and client we support will be instrumental to your success in this role. In addition well support you with indepth training cuttingedge tools and a collaborative culture as you learn the ropes at Redfin and grow your professional career.
DaytoDay Responsibilities:
Youll take a lead role in coordinating real estate deals working with agents to orchestrate the details between clients cooperating agents lenders closing companies and other parties to ensure every detail comes together seamlessly from contract to close.
With agent oversight youll manage a high volume (process 3050 deals per month on average during busy months) while maintaining quick response times and proactive followup.
Coordinate property access for inspectors appraisers and other vendors.
Manage all paperwork related to the transaction. Draft addenda as needed process disclosures and ensure our file is complete.
Youll proactively support multiple agents building relationships to understand their working style and take care of our clients at every step in the homebuying and selling experience.
Minimize clients stress by expertly guiding them through the closing process and promptly responding to their questions.
Work in a fastpaced environment while juggling multiple priorities while using your market knowledge and our customdesigned tools to inform clients about activities related to listing their home.
Ensure all contractual deadlines are met; alert all parties when a deadline is at risk and proactively mitigate that risk when within your control to facilitate an ontime closing.
Drive agent and client satisfaction by providing support that meets our gold standard of service excellence.
Qualifications:
A real estate license is required. Find out how to get one here: year of real estate contract experience with strong contractual and disclosure knowledge and an understanding of the multifaceted lifecycle (contingencies settlement lending) of closing a real estate transaction is preferred.
One year of customer service experience is required.
Excellent attention to detail organizational and interpersonal skills.
Clear and concise verbal and written communication.
Proficient in basic technologies (internet search customer relationship tools) and the aptitude to learn new technologies (Google suite Redfin proprietary tools).
Experience using email and phone to communicate with clients and other parties required.
Calm demeanor when resolving issues and communicating with agents and clients.
Experience juggling multiple priorities in a fastpaced environment.
Strong sense of accountability for the agent and client experience.
You pride yourself on saving the day! Your actions and personal satisfaction are guided by a spirit of service that puts client and agent success above all else.
Schedule:
MondayFriday 8am 5:00pm.
This is a fully remote position with up to 4 inoffice visits per year for team events.
Compensation:
Competitive hourly wage with uncapped bonus potential.
Industryleading benefits including:
Three weeks of paid vacation plus paid parental leave sick leave flex days.
Choose from various fullfamily medical dental and vision plans with low outofpocket expenses.
REALTOR association MLS dues and state license fees reimbursed.
401(k) and Employee Stock Purchase Plan.
Career development:
Comprehensive training.
Opportunities to participate in focus groups and process rollouts.
Management team invested in your growth and success.
Opportunities to move into senior level or management level roles at Redfin.
About Redfin:
Our mission is to redefine real estate in the consumers favor. As a fullservice brokerage with the mostvisited nationwide brokerage website we combine our own technology and real estate agents to make buying or selling a home faster easier and more efficient. We believe real estate can be betterfor customers for agents for everyone.
Redfin is an equal opportunity employer committed to hiring a diverse workforce.
A diverse inclusive culture is vital to Redfins mission of making real estate better for people from all walks of life. Were proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.
Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression and any other characteristic protected by applicable federal state or local law. If you need accommodation in the application or recruitment process because of a disability or special need please contact
Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts including but not limited to the California San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.
Redfin accepts applications on an ongoing basis.
Required Experience:
IC
Employment Type
Full-Time
