Returns Processor
Returns Processor
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Job Description
VARSITY SPIRIT A VARSITY BRANDS COMPANY THE DRIVING FORCE IN SPIRIT ACROSS CHEER DANCE BAND AND YEARBOOK
For over 50 years Varsity Spirit has been the leading global source for all things spirit including cheerleading dance team performing arts and yearbook. Focused on safety entertainment and traditional school leadership Varsity Spirits 5000 employees are dedicated to celebrating school spirit. A leader in apparel innovation educational camps clinics competitions and yearbook Varsity Spirit impacts more than a million athletes each year.
OUR COMMITMENT TO SAFETY
At Varsity Spirit the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago we have been and remain steadfastly committed to doing our part to create a safe and positive environment for our participants physical emotional and social development and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs events and associated business activities. Varsity is committed to reporting all suspicions allegations and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety .
LOCATION TYPE: Onsite Full Time
LOCATION DETAILS: 3131 Appling Road Bartlett Tennessee
TRAVEL REQUIREMENT: No travel required for this position
HOW YOU WILL MAKE AN IMPACT
WHAT YOU WILL DO
- Processing returns entered by Sales Reps through computer system.
- Processing resolution transactions in AS400 SAP system.
- Communication with internal departments or vendors as needed to ensure errors are not repeated with replacement order.
- Coordination of shipping to external locations for further inspection or alterations.
- Develop and maintain relationship with Sales and Accounting Teams for handling returns to full customer expectations.
- Coordinate return products from a variety of customers and locations with differing return shipment methods
- Research root cause of issues relating to quality or incorrect product in order to enter returns
- Answer Internal customer service emails from Sales Support and Customer Service
- Special project involvement.
QUALIFICATIONS
Knowledge/Skills/Abilities:
- Excellent verbal and written communication skills
- Task oriented and selfmotivated
- Ability to meet required goals and deadlines
- Must be detail oriented
- Capable of working in a team environment across multiple departments.
- Data Entry Proficient keyboarding skill.
- Ability to multitask in a high pace environment.
Education/Experience:
- High School Diploma or equivalent required
- Systems/Applications: Salesforce OMS AS400 PDM PLM Excel Word
PHYSICAL REQUIREMENTS:
- Requires ability to operate standard office equipment and keyboards.
- Must have the ability to lift and carry packages and other items and to walk short distances.
- The physical demands that are described as required are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
#LIKS1
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job.
JOIN THE BEST TEAM IN SPORT & SPIRIT
At Varsity Brands we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact and through our two divisions BSN SPORTS and Varsity Spirit and our network of 6000 employees and independent representatives we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.
OUR VALUES
Service We lead with heart. We champion community.
Passion We love what we do. It fuels our purpose.
Integrity We do what we promise. We own our actions and decisions.
Respect We earn it by giving it. Because everyone deserves it.
Innovation We never stop striving to be better. For ourselves and our community.
Transparency We are committed to openness and honesty in everything we do.
OUR BENEFITS
We are committed to putting you and your families first. For benefits eligible roles we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:
- Comprehensive Health Care Benefits
- HSA Employer Contribution/ FSA Opportunities
- Wellbeing Program
- 401(k) plan with company matching
- Company paid Life AD&D and ShortTerm Disability
- Generous My Time Off & Paid Holidays
- Varsity Brands Ownership Program
- Employee Resource Groups
- St. Jude Partnership & Volunteer Opportunities
- Employee Perks including discounts on personal apparel and equipment!
Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race religion color national origin citizenship gender sexual orientation gender identity veterans status age or disability.
Employment Type
Full-Time
