Fraud Specialist
Fraud Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Take a lead role in acquiring managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary:
As a Payment Lifecycle Analyst within our Fraud Specialist team you will be responsible for performing outbound calls to clients and internal partners to validate payments monitoring various queues for detection of potential fraud payments and processing endtoend fraud flow for confirmed fraud and fraud activities. You will also be expected to ensure client satisfaction and confidence with JPMorgan Chase payment products and services.
Job Responsibilities:
- Make outbound calls to clients and internal partners to validate payments and actively engage with internal partners. Ensure accurate and timely documentation of all interactions.
- Monitor various queues for detection of potential fraud payments and prioritize to ensure payment cutoffs are met. This includes monitoring the group mailbox and assignment of email inquiries that require investigation or client callback.
- Troubleshoot payment transactions to identify false positives and decide on how to handle them.
- Immediately react and escalate confirmed fraud payments follow procedures to secure client profiles escalate to relationship and management teams and process endtoend fraud flow for confirmed fraud and fraud activities i.e. malware/BEC. Ensure client satisfaction and confidence with JPMorgan Chase payment products and services.
- Support the development and maintenance of policies procedures and training materials. Escalate issues as necessary.
- Partner with Production Management and Clearing teams to adjust or correct fraud monitoring criteria where needed.
- Participate in creating endofday reports and fraud monitoring activity reports.
- Partner with the leadership team other team members and business partners to resolve client issues and meet business goals.
- Conduct training as a Subject Matter Expert (SME). Perform other duties as assigned.
Required Qualifications Skills and Capabilities:
- Excellentoral and written communication skills
- Excellent interpersonal skills
- 2 years customer service experience in a call center environment
- Basic technical proficiency in Windows LAN/PC environments and systems and in web and browserbased applications and technologies.
- Flexibility to support adjustments to work schedule
- Ability to quickly adapt and learn new products and technologies
- Ability to work in a fast paced performance driven environment
Preferred Qualifications Skills and Capabilities:
- Knowledge on Wires ACH SWIFT & international payment conventions/practices is desired
- Strong analytical and problem solving skills
Required Experience:
Unclear Seniority
Employment Type
Full-Time
