Junior Customer Service Manager (all genders)
Junior Customer Service Manager (all genders)
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Job Description
Highsnobiety is a brand dedicated to the latest in style culture and the community pushing them forward. We dont just report on whats happening we are shaping it. From industry deep dives to product curations to our very own inhouse garments our goal is to bring you not anything and everything but only the best of the best on all fronts.
And we want you to be a part of that!
Highsnobiety is seeking a Junior Customer Service Manager (all genders)to support our Highsnobiety Commerce Team in Berlin. This is a FullTime position that reports to the Senior Customer Service Manager.
YOUR MISSION:
- Support the commerce team on key projects and initiatives and get insights into a wide array of ecommerce topics focused on:
- Support our customer service team in answering customer inquiries
- Ensure a high level of customer service and a positive customer experience in B2C outbound operations
- Support our operations team when on inventory management and fulfillment topic
- Oversee outbound activities entailing customs requirements and shipment needs
YOUR SKILLS:
- You can efficiently and autonomously handle daytoday team administrative & organizational tasks
- You enjoy providing thoughtful and concise solutions to customers for both highly investigatory and easily solved issues
- You are solutionsoriented and pragmatic and love to work on many different projects simultaneously while still having a close eye on details
- You are fluent in English and have excellent written and oral communication skills
- You have a firm understanding of the complexities of an ecommerce business and its nuances
- You are a selfstarter keen to learn and develop at pace with an analytical mindset
WHAT WE OFFER:
- A bright and spacious design headquarter which reflects our brand and focuses on employee wellbeing and sustainability located close to U Kurfrstenstrae
- The opportunity to shape the company and help build a global brand in a motivating international and diverse work atmosphere
- High degree of responsibility creativity originality independence and creative autonomy
- We are constantly prioritizing attention on DEIB with internal trainings workshops parent friendly policies and our Employee Resource Groups (HighPower HighPride HighDreams & HighCulture)
- 2 extra days off globally for all employees on International Womens Day and Juneteenth
- Flexible hybrid working policy dog friendly office and a 5 weeks/year remote international working option
- Access to visa support for employees relocating to Germany if needed
- Attractive employee benefits (e.g. discounts in our online shop performance based bonus ClassPass access to mental wellbeing platform OpenUp bike leasing sabbatical option)
Were looking forward to hearing from you!!
Dont meet every single requirement Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Highsnobiety is a global community of independentminded creatives & professionals: Every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression or genetic information. So if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyways.
Required Experience:
Manager
Employment Type
Full Time
