Front Desk Manager
Front Desk Manager
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Job Description
Front Desk Manager
Embassy Suites Beach Resort Gulf Shores AL
About us
Peachtree Group is a privately held fully integrated real estate investment management lending and servicing platform. The company owns operates manages and develops hotels and invests in hotel and other commercial real estaterelated assets throughout the United States. Through its affiliate Peachtree Group Hospitality Management Peachtree manages the performance of 100 hotels across 27 brands with 14000 rooms in 26 states.
Be part of something special from the very beginning! The Embassy Suites Beach Resort in Gulf Shores Alabama is a brandnew allsuite beachfront resort offering elevated service upscale amenities and unforgettable coastal experiences. Were building a team of hospitality professionals who are passionate about service teamwork and creating memorable stays for every guest.
Position Overview:
The Front Desk Manager is responsible for overseeing the daytoday operations of the Front Office ensuring an exceptional guest experience from checkin to checkout. This role leads the front desk team with a focus on hospitality accuracy and efficiency while upholding Hilton brand standards and delivering southern hospitality at its finest in a beachfront resort environment.
Key Responsibilities:
- Lead and manage all functions of the front desk operation including guest checkin/checkout reservations and guest services.
- Recruit train schedule and develop front office team members to ensure high performance and guest satisfaction.
- Ensure a warm welcoming and professional environment for all guests and visitors.
- Handle guest issues concerns and special requests promptly and professionally.
- Monitor and manage front office financials including cash handling room rates and billing accuracy.
- Ensure compliance with Hilton standards local regulations and company policies.
- Collaborate with other departments (Housekeeping Engineering Sales etc.) to ensure seamless guest service.
- Maintain knowledge of resort activities services and area attractions to assist guests effectively.
- Monitor performance metrics (e.g. SALT scores upselling success occupancy) and implement improvements as needed.
- Serve as Manager on Duty in rotation with leadership team.
Qualifications:
- High school diploma or equivalent required; hospitality degree or relevant college coursework preferred.
- Minimum 23 years of front desk or guest services supervisory experience preferably in a fullservice or resort setting.
- Proven leadership and team management skills with a guestfirst mindset.
- Strong communication organizational and problemsolving abilities.
- Proficiency in Hilton OnQ PMS and familiarity with Hilton policies preferred.
- Must be able to work a flexible schedule including weekends holidays and evenings.
Benefits:
Peachtree Group provides a comprehensive benefits package including medical dental vision disability and life insurance. We also offer a generous 401(k) retirement match. To support worklife balance we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Required Experience:
Manager
Employment Type
Full-Time
